餐饮部服务教练 F&B Service Coach
上海安达仕酒店 Andaz Shanghai
- 公司规模:500-1000人
- 公司性质:外资(非欧美)
- 公司行业:酒店/旅游
职位信息
- 发布日期:2013-11-05
- 工作地点:上海-卢湾区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:大专
- 语言要求:英语熟练
- 职位类别:培训经理/主管 其他
职位描述
Job Requirement:
1. College degree or above.
2. Smooth communication skill both in English and Chinese.
3. Good skill in computer.
4. Sense of responsibility and confidentiality.
5. Patient and happy to learn.
6. At least 3 year's working experience.
主要职责
Main Duties:
确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
遵循执行所有凯悦温情和餐饮经典20条的标准。
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
确保餐饮部员工以支持和灵活的态度与其他部门合作, 以“团队协作”的精神贯彻始终。
Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
协助餐饮经理部经理,在基于品牌标准的基础上,进行餐饮标准重温培训。
Assists F&B Outlet Managers in conducting refresher training on standards of service for Food &and Beverage based on the brand standards.
协助培训部巩固和实施关键项目的行动,以次提高客户评价。
Assists the Training Department in the consolidation and implementation of key action items as a result of the Customer Audit.
协助并确保所有选定的餐饮管理发展方案(MDPs), 帮助凯悦技能培训候选人及时完成课后作业。
Assists and ensures all selected F&B Management Development Programmes (MDPs) and Hyatt on Skills Training candidates complete the assignments according to schedule.
进行实地指导,定期以确保所有雇员都遵循服务标准,并向部门主管以及培训部提供建设性的反馈,以确保矫正训练开始。
Conducts field coaching regularly to ensure that all standards of service are followed by all employees and provide constructive feedback to the department heads concerned as well as the training department to ensure corrective training is initiated.
协助协调餐饮业内部的培训材料,开发入职培训计划。
Assists in the coordination of Industrial placements within the Food and Beverage and to develop the orientation and training schedule as required.
协调餐饮部内部的交叉培训。
Co-ordinates the inter-department cross training initiatives within Food and Beverage.
与餐饮部行政总监和总监助理协助制定一项本年全面的培训活动培训计划,每季度审查计划的实施情况。
Assists in the development of a comprehensive Training Plan of all training activities for the year and reviews the plan quarterly with the EAM - Food and Beverage/Assistant Director of Food and Beverage.
为新的餐饮部职工进行在职培训, 保存在职培训相关文件。
Conducts and documents on-job-training for the new F&B employees.
协助培训部开发和评估餐饮的培训和发展方案。
Assists Training Department to implement and evaluate F&B Divisional training and development programmes.
协助餐饮经理执行和评估培训和发展方案。
Assists F&B Outlet Managers to implement and evaluate divisional training and development programmes.
监测服务,食品和饮料的标准. 同餐厅经理,行政厨师和厨师长采取必要改正行动。
Monitors service and Food and Beverage standards in Outlets. Work with the Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
密切地与所有餐厅经理合作,以协助培训部保持任何更新培训记录数据库所有餐饮员工以及妥善保养全部培训文件,记录和材料。
Works closely with all Outlet Managers to assist Training Department to maintain any updated training records on Database for all Food & Beverage employees as well as proper maintenance of all training documentation, records and materials.
密切地与培训部经理合作,以确保一个可衡量的投资回报(ROI)技术。
Works closely with Training Manager to ensure that a measurable Return on Investment (ROI)I is achieved in all training conducted.
在必要时,协助进行部门月度培训员会议和活动。
Assists in conducting monthly Departmental Trainer meetings and activities when necessary.
协助部门培训员编制,执行和维护各自的培训资料, 以满足培训需求。
Assists Outlet Trainer to manage the compilation, implementation and upkeep of their respective training needs.
1. College degree or above.
2. Smooth communication skill both in English and Chinese.
3. Good skill in computer.
4. Sense of responsibility and confidentiality.
5. Patient and happy to learn.
6. At least 3 year's working experience.
主要职责
Main Duties:
确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
遵循执行所有凯悦温情和餐饮经典20条的标准。
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
确保餐饮部员工以支持和灵活的态度与其他部门合作, 以“团队协作”的精神贯彻始终。
Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
协助餐饮经理部经理,在基于品牌标准的基础上,进行餐饮标准重温培训。
Assists F&B Outlet Managers in conducting refresher training on standards of service for Food &and Beverage based on the brand standards.
协助培训部巩固和实施关键项目的行动,以次提高客户评价。
Assists the Training Department in the consolidation and implementation of key action items as a result of the Customer Audit.
协助并确保所有选定的餐饮管理发展方案(MDPs), 帮助凯悦技能培训候选人及时完成课后作业。
Assists and ensures all selected F&B Management Development Programmes (MDPs) and Hyatt on Skills Training candidates complete the assignments according to schedule.
进行实地指导,定期以确保所有雇员都遵循服务标准,并向部门主管以及培训部提供建设性的反馈,以确保矫正训练开始。
Conducts field coaching regularly to ensure that all standards of service are followed by all employees and provide constructive feedback to the department heads concerned as well as the training department to ensure corrective training is initiated.
协助协调餐饮业内部的培训材料,开发入职培训计划。
Assists in the coordination of Industrial placements within the Food and Beverage and to develop the orientation and training schedule as required.
协调餐饮部内部的交叉培训。
Co-ordinates the inter-department cross training initiatives within Food and Beverage.
与餐饮部行政总监和总监助理协助制定一项本年全面的培训活动培训计划,每季度审查计划的实施情况。
Assists in the development of a comprehensive Training Plan of all training activities for the year and reviews the plan quarterly with the EAM - Food and Beverage/Assistant Director of Food and Beverage.
为新的餐饮部职工进行在职培训, 保存在职培训相关文件。
Conducts and documents on-job-training for the new F&B employees.
协助培训部开发和评估餐饮的培训和发展方案。
Assists Training Department to implement and evaluate F&B Divisional training and development programmes.
协助餐饮经理执行和评估培训和发展方案。
Assists F&B Outlet Managers to implement and evaluate divisional training and development programmes.
监测服务,食品和饮料的标准. 同餐厅经理,行政厨师和厨师长采取必要改正行动。
Monitors service and Food and Beverage standards in Outlets. Work with the Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
密切地与所有餐厅经理合作,以协助培训部保持任何更新培训记录数据库所有餐饮员工以及妥善保养全部培训文件,记录和材料。
Works closely with all Outlet Managers to assist Training Department to maintain any updated training records on Database for all Food & Beverage employees as well as proper maintenance of all training documentation, records and materials.
密切地与培训部经理合作,以确保一个可衡量的投资回报(ROI)技术。
Works closely with Training Manager to ensure that a measurable Return on Investment (ROI)I is achieved in all training conducted.
在必要时,协助进行部门月度培训员会议和活动。
Assists in conducting monthly Departmental Trainer meetings and activities when necessary.
协助部门培训员编制,执行和维护各自的培训资料, 以满足培训需求。
Assists Outlet Trainer to manage the compilation, implementation and upkeep of their respective training needs.
公司介绍
上海安达仕酒店
安达仕,凯悦酒店集团推出的最新品牌。
Andaz, is Hyatt’s newest addition to its global brand portfolio.
Andaz本身意味着“个人品味”。除了对于个人品味和独立自主的关注,这个最新的品牌将提供功能强大,且具备了成熟干练、创新设计、地方风格、随意优雅等特色的环境;在服务时,给予客人高度的关注但是不会装腔作势,而且没有过于自负的态度。
The word Andaz means ‘personal style’. In addition to a focus on personal style and independence, the new brand will offer a highly functional environment characterized by sophistication, innovative design, local identity, casual elegance and service that is attentive but not pretentious and without attitude.
上海安达仕酒店是亚洲第一间安达仕酒店。 除此以外,目前全球共有5家安达仕酒店:分别在纽约第五大道、纽约 华尔街、伦敦利物浦街、圣地亚哥以及西好莱坞。
Andaz Shanghai, the first Andaz hotel in Asia. Five Andaz hotels are currently open: Andaz 5th Avenue and Andaz Wall Street in New York City, Andaz Liverpool Street in London, Andaz San Diego, and Andaz West Hollywood.
Andaz如万花筒般地将新与旧、高与低、未经雕琢与完美精致的作品巧妙地融为一体,开展一个全新的视角。
Kaleidoscopic combinations of old and new, high and low, raw and finished beautifully blend to put a new edge on any perspective.
自然而不死板且高尚亲切的服务塑造了独特的氛围,让各种充满想象力的思维和精神能互相交流融合。
Our gracious, unscripted service creates an atmosphere in which imaginative minds mingle and kindred spirits congregate.
客人会欣赏安达仕清新而不繁复、历久弥新且没有噱头的的奢华。
Customers prefer Andaz for its fresh, uncomplicated luxury that is timeless and ‘gimmick’ free.” We are looking for future partners to create Inspiring Experiences.
网址:www.shanghai.andaz.hyatt.com
请勿以附件形式发送你的简历。
Pease send your CV by e-mail without attachment.
请浏览网址www.employeeprivacy.hyatt.com查看《环球凯悦员工隐私权政策》。通过提交简历,您确认已阅读《环球凯悦员工隐私权政策》,并同意我们根据《环球凯悦员工隐私权政策》使用您提交给我们的个人信息。特别是,您同意我们能够将您的个人信息交由我们人力资源部经理及员工在美国及世界其他辖区内审阅及参考。
安达仕,凯悦酒店集团推出的最新品牌。
Andaz, is Hyatt’s newest addition to its global brand portfolio.
Andaz本身意味着“个人品味”。除了对于个人品味和独立自主的关注,这个最新的品牌将提供功能强大,且具备了成熟干练、创新设计、地方风格、随意优雅等特色的环境;在服务时,给予客人高度的关注但是不会装腔作势,而且没有过于自负的态度。
The word Andaz means ‘personal style’. In addition to a focus on personal style and independence, the new brand will offer a highly functional environment characterized by sophistication, innovative design, local identity, casual elegance and service that is attentive but not pretentious and without attitude.
上海安达仕酒店是亚洲第一间安达仕酒店。 除此以外,目前全球共有5家安达仕酒店:分别在纽约第五大道、纽约 华尔街、伦敦利物浦街、圣地亚哥以及西好莱坞。
Andaz Shanghai, the first Andaz hotel in Asia. Five Andaz hotels are currently open: Andaz 5th Avenue and Andaz Wall Street in New York City, Andaz Liverpool Street in London, Andaz San Diego, and Andaz West Hollywood.
Andaz如万花筒般地将新与旧、高与低、未经雕琢与完美精致的作品巧妙地融为一体,开展一个全新的视角。
Kaleidoscopic combinations of old and new, high and low, raw and finished beautifully blend to put a new edge on any perspective.
自然而不死板且高尚亲切的服务塑造了独特的氛围,让各种充满想象力的思维和精神能互相交流融合。
Our gracious, unscripted service creates an atmosphere in which imaginative minds mingle and kindred spirits congregate.
客人会欣赏安达仕清新而不繁复、历久弥新且没有噱头的的奢华。
Customers prefer Andaz for its fresh, uncomplicated luxury that is timeless and ‘gimmick’ free.” We are looking for future partners to create Inspiring Experiences.
网址:www.shanghai.andaz.hyatt.com
请勿以附件形式发送你的简历。
Pease send your CV by e-mail without attachment.
请浏览网址www.employeeprivacy.hyatt.com查看《环球凯悦员工隐私权政策》。通过提交简历,您确认已阅读《环球凯悦员工隐私权政策》,并同意我们根据《环球凯悦员工隐私权政策》使用您提交给我们的个人信息。特别是,您同意我们能够将您的个人信息交由我们人力资源部经理及员工在美国及世界其他辖区内审阅及参考。
联系方式
- 公司网站:http://hyatt.jobs/
- 公司地址:上海市卢湾区嵩山路88号
- 邮政编码:200021
- 联系人:章先生