上海招聘

Avamar Introduction:
EMC Avamar: Fast, efficient backup and recovery through a complete software and hardware solution. Equipped with integrated variable-length deduplication technology, Avamar facilitates fast, daily full backups for virtual environments, remote offices, enterprise applications, NAS servers, and desktops/laptops.
? FASTER BACKUP AND RECOVERY - Data deduplication significantly reduces backup time by only storing unique daily changes, while always maintaining daily full backups for immediate single-step restore.
? BANDWIDTH OPTIMIZED - Deduplicated backup sends only changed blocks, reducing network traffic. Leverage existing LAN and WAN bandwidth for enterprise-wide and remote/branch office backup and recovery.
? ONE-STEP RECOVERY - Every Avamar backup is a full backup, which makes it easy for you to browse, point, and click for a single-step recovery.
? HIGH RELIABILITY - Avamar Data Store features redundant power and networking, RAID, and patented RAIN technology to provide uninterrupted data accessibility. Daily data systems checks ensure recoverability whenever needed.
? FLEXIBLE DEPLOYMENT - Avamar systems scale to 124 TB of deduplicated capacity, and can be deployed in an integrated solution with EMC Data Domain systems for high-speed backup and recovery of specific data types.
? Best virtualization solution – highly integration with ESX/VMware, Hyper-V, Supports latest vStorage APIs and change block tracking, Qualified on VCE Vblock.
Team Description:
Avamar team currently has 20+ in-seat engineers rotated between early shift (6am to 3pm China Time) and regular shift (9am to 6pm China Time) shifts roughly every 3~4 months. Avamar team support global customers from US, Europe, Middle East, Australia, Singapore, Greater China and all other countries via telephone, email, chat and webex.
Team work and individual development is what we value most in Avamar team.
Responsibilities:
? Represent EMC and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in EMC products.
? Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
? Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
? Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Developing and deliver “in depth” technical training to other engineers.
? Write complex technical articles and sample programs for E-Knowledge base.
Languages:
? Excellent written skills and verbal communication skills in English.
Education Requirements:
Bachelor’s degree or above in Computer Sciences/ Engineering or related majoring from a reputed University/Institute
Qualifications:
? Ability to work independently, learns quickly, and be proactive.
? Able to work under pressure and high workload
? A passion for customers and a strong desire/interest to handle a variety of technical and business issues for customers including very basic issues and political and complex issues, and issues that are ambiguous and require identification.
? Superior analytical and problem solving skills. Strong Ability in multi-tasking and prioritize work environment.
? Effectively communicate on a peer level with IT professionals within customer accounts to quickly and accurately recommend and communicate solution strategies.
? Facilitate timely resolution of customer’s problems by logging and maintaining status of problem and problem resolution in call tracking system.
? Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.
? Document issues, resolutions, and specific implementation scenarios in the knowledge database
? As a 24X7X365 organization shift work, holidays responsibilities may be required.
Work Experience Requirements:
? Strong Linux/Unix administration background
? Architectural understanding of one or more operating systems (NT, HPUX, Solaris, AIX, Linux, NetWare)
? Architectural understanding of one or more relational databases (MS Exchange, Oracle, SQL, Sybase, Informix, Lotus Notes) is preferred
? Strong understanding of ESX, VMware, vCloud and other virtualization technology such as Hyper-V is preferred.
? A minimum of one (1) year of technical support experience facing internal and externals customers at the enterprise level.
? Strong working knowledge in the area of storage technologies such as RAID, and Backup Software is a plus.
? Strong troubleshooting skills with proven ability in trouble shooting, resolution of the issues and debug data analysis.
? Ability to analyze and tune relational database and operating system performance is a plus.
? Networking skills is a plus.

emc公司是全球信息基础架构技术与解决方案的领先开发商与提供商，是全球最大的企业存储设备和软件提供商，也是全球十大科技产品公司中成长最快的一家。作为美国财富五百强之一，emc公司连续四年营收保持两位数增长，2007年全球研发投入高达14亿美元，致力于帮助各种规模的企业改变竞争模式、从信息中创造价值。
emc中国研发中心于2006年11月2日正式落成，位于上海和北京，主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能，为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近，在全世界五十多个国家设有办公室，员工35000余人。emc的研发网络遍布三大洲，在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起，组成了emc在全球的三大卓越研发中心，并且是其中增长最快的。2008年，emc 高级技术支持中心落户中国研发中心，支持中心为全球客户提供24*7的技术支持。同年，emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发，销售，技术支持在内的团队，将帮助更多客户保护，管理和丰富自己的个人信息。
emc中国研发中心的使命是：建设世界一流的研发中心，成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇：
emc公司为员工提供业界领先的全面福利竞争优势与工作便利，能够***满足您和您的家庭，包括您的丈夫或妻子以及孩子的需要。　　全面的福利及薪酬体系：基本工资、季度奖金、股票计划（股票购买、股票期权）、国家规定的各种社会保险、住房基金、商业保险（人身及意外伤害保险、补充医疗保险）、带薪假期。

了解更多信息，请进入emc全球页面http://www.emc.com