上海招聘

Job Summary
As part of the supporting function in the Shared Service Center (SSC) Asia Pacific, you will provide excellent professional services to the business with the customer in focus.
ASK BSC is our contact window in SSC towards all business partners within IKEA and external suppliers and vendors. ASK BSC provides the services to our co-worker and HR colleagues regarding HR related issue like reset system password, specific HR system usage and some HR related questions.
On the other hand, we are responsible for providing services to our co-worker and other external suppliers regarding TEC(Travel Expense Reimbursement) and Invoice status queries and vendor information creation/update in the related system as well.
Furthermore, you can contribute the continuous improvement of all the answers and working routines towards higher effectiveness and efficiency and take all necessary ef-forts to build strong relationships to the SSC customers and other relevant IKEA units.
You are a vital part of a working environment where the IKEA values are a living reality and where people are working in the spirit of togetherness.

Main Responsibilities
？-Receive the queries of internal employees by calls or emails and register the case accordingly in system
？-Receive the queries of external suppliers/vendors by calls or emails and register the case accordingly in system
？-Solve the problems and provide the solutions/answers on 1st level(ASK BSC) accord-ing to the defined scope for ASK BSC in a defined time frame
？-Assign the case to 2nd level support(Operational team) to ensure professional and timely response to coworkers
？-Collecting the frequent asked questions and working on the standard answers
？-Tracking the performance of all tiers responses
？-Assume responsibility for other tasks and projects as assigned

Main Responsibilities
？-Receive the queries of internal employees by calls or emails and register the case accordingly in system
？-Receive the queries of external suppliers/vendors by calls or emails and register the case accordingly in system
？-Solve the problems and provide the solutions/answers on 1st level(ASK BSC) accord-ing to the defined scope for ASK BSC in a defined time frame
？-Assign the case to 2nd level support(Operational team) to ensure professional and timely response to coworkers
？-Collecting the frequent asked questions and working on the standard answers
？-Tracking the performance of all tiers responses
？-Assume responsibility for other tasks and projects as assigned

Education and experience:
-Bachelor degree in any major, HR or Finance related is preferred.
-0~2 years of working experience
-Customer Service related experience is preferred
-Multi-national companies related experience is preferred

宜家共享服务中心

我们的任务主要是为宜家在亚太地区的业务单位提供人力资源和财务领域的服务。我们承担了业务单位的事务性工作，使他们能够专注于自己的核心业务。我们通过这种方式为宜家节约成本。
我们的人力资源服务包括人事信息维护和薪资。我们的财务服务包括应付帐款、运营会计和员工报销。
我们每月处理超过13万份工资单，每年处理130多万张发票和9万多份员工的报销申请。我们为新店及新的业务国家提供共享服务，从而支持宜家未来的业务扩张。此外，我们还提供人力资源和财务相关的系统支持，目前服务覆盖中国、日本、韩国、印度、澳大利亚和瑞典。

我们的愿景：为大众创造更加美好的日常生活。

我们的经营理念：提供种类繁多、美观实用、老百姓买得起的家居用品。

我们的人才理念：为那些脚踏实地、诚实正直的人们提供发展机会，不仅是职业的发展，还有个人能力的发展。由此，我们将矢志不渝地共同创造更美好的日常生活，为我们的顾客，也为我们自己。