项目经理 Project Manager-00025(职位编号：00025)
云络网络科技（上海）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2014-12-26
- 工作地点：上海-徐汇区
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：项目执行/协调人员
职位描述
NO:00025
Division: Operations Department
Report to: Manager
Number of Jobs: 1
Job Location: Xietu Lu, Shanghai
About ChinaNetCloud:
We are a global leading provider of Internet Managed Services. Founded by Silicon Valley technology entrepreneurs, we are also China’s oldest Cloud Computing company with headquarters in Shanghai. Our services include server management (system architecture design, setup, and 24x7 management of the world’s biggest web-sites), cloud computing, system consulting, application support and much more. We are also an exciting place to work, where you can develop your knowledge and skills learning from an international team of top-notch experts in the field of Server Management and Cloud Computing.
Our Vision:
Running the World's Internet Servers.
Our Mission:
Manage every aspect of global customers' servers including performance, reliability, monitoring, backups, cost, and much more, all at world-class levels with great service, discipline, efficiency, and technical excellence.
Our Values:
Customer service, communication, teamwork, proactive, discipline, quality, efficiency & productivity.
Role’s Mission：ChinaNetCloud, China largest Linux server operations company is looking for people to help manage our support processes, and be responsible for day-to-day customer service and support. This means making sure the dozens of things we do every day get organized, documented, and taken care of - there is plenty of staff for this, but they need supervision and direction.
Our vision is to run all the world's Internet servers and we have 100+ customers all through Asia, so we have a constant flow of requests, projects, alerts, and issues to coordinate. This role is right in the middle of that.
The ideal person has experience in customer-facing support, project management, or operations management. The work is not very technical, though a technical background helps understand the details. Other teams such as project management, 24x7 support, engineers, and engineer team leaders are available to do the work; they just need help coordinating it all.
The best person will be good at multi-tasking, working in a busy environment, and detail-oriented, not letting things fall through the cracks - the customer depends on you to make sure they get good service.
Responsibilities:
Coordination, tracking and follow-up with the team to ensure day-to-day duties/responsibilities are handled and procedures are followed
Prepare monthly schedule for 24x7 engineer and support team, managing the schedule and coordinating any adjustments throughout the month for sick and vacation leave
Coordination with HR department related to monthly working hours for support and engineering team
Develop and prepare performance evaluations and perform other Q/A related functions
Coordinate with internal and outside parties to ensure customer satisfaction; includes direct communication with foreign and Chinese customers and other stakeholders
Developing and improving processing/procedures (SOP) and continuous training to all involved
Lead project updates meetings, other meetings upon manager's requests
Ensure 100% accuracy of all NC system's inputs and usage
Learn the whole business process, constantly provide and gather new ideas to improve company processes and procedures
Assist with other projects as needed
Qualifications:
(Required)
Customer Service Oriented (must understand expectations of both Chinese and Foreign customers)
Bachelors Degree in Business (or similar major)
Conversational English and Chinese
Study Abroad / Overseas experience
Can accept different work shift, like night shift, middle shift, weekend shift
(Pluses)
Prior managerial/leadership experience
Prior experience working in foreign company
Prior experience in an Analyst role (strong Microsoft Excel / OpenOffice Skills)
Prior experience in a Customer Service role
Prior experience in Project Management role
Prior experience writing and maintaining SOP
Language skills in addition to English and Chinese
If you are interested in joining our expert team and want a challenging and rewarding experience, please send your resume to: jobs_105@chinanetcloud.com.
Also please click the link below and fill out the application:http://www.ajinga.com/a/eOKyKEyAe/
For more information, please visit www.ChinaNetCloud.com
Division: Operations Department
Report to: Manager
Number of Jobs: 1
Job Location: Xietu Lu, Shanghai
About ChinaNetCloud:
We are a global leading provider of Internet Managed Services. Founded by Silicon Valley technology entrepreneurs, we are also China’s oldest Cloud Computing company with headquarters in Shanghai. Our services include server management (system architecture design, setup, and 24x7 management of the world’s biggest web-sites), cloud computing, system consulting, application support and much more. We are also an exciting place to work, where you can develop your knowledge and skills learning from an international team of top-notch experts in the field of Server Management and Cloud Computing.
Our Vision:
Running the World's Internet Servers.
Our Mission:
Manage every aspect of global customers' servers including performance, reliability, monitoring, backups, cost, and much more, all at world-class levels with great service, discipline, efficiency, and technical excellence.
Our Values:
Customer service, communication, teamwork, proactive, discipline, quality, efficiency & productivity.
Role’s Mission：ChinaNetCloud, China largest Linux server operations company is looking for people to help manage our support processes, and be responsible for day-to-day customer service and support. This means making sure the dozens of things we do every day get organized, documented, and taken care of - there is plenty of staff for this, but they need supervision and direction.
Our vision is to run all the world's Internet servers and we have 100+ customers all through Asia, so we have a constant flow of requests, projects, alerts, and issues to coordinate. This role is right in the middle of that.
The ideal person has experience in customer-facing support, project management, or operations management. The work is not very technical, though a technical background helps understand the details. Other teams such as project management, 24x7 support, engineers, and engineer team leaders are available to do the work; they just need help coordinating it all.
The best person will be good at multi-tasking, working in a busy environment, and detail-oriented, not letting things fall through the cracks - the customer depends on you to make sure they get good service.
Responsibilities:
Coordination, tracking and follow-up with the team to ensure day-to-day duties/responsibilities are handled and procedures are followed
Prepare monthly schedule for 24x7 engineer and support team, managing the schedule and coordinating any adjustments throughout the month for sick and vacation leave
Coordination with HR department related to monthly working hours for support and engineering team
Develop and prepare performance evaluations and perform other Q/A related functions
Coordinate with internal and outside parties to ensure customer satisfaction; includes direct communication with foreign and Chinese customers and other stakeholders
Developing and improving processing/procedures (SOP) and continuous training to all involved
Lead project updates meetings, other meetings upon manager's requests
Ensure 100% accuracy of all NC system's inputs and usage
Learn the whole business process, constantly provide and gather new ideas to improve company processes and procedures
Assist with other projects as needed
Qualifications:
(Required)
Customer Service Oriented (must understand expectations of both Chinese and Foreign customers)
Bachelors Degree in Business (or similar major)
Conversational English and Chinese
Study Abroad / Overseas experience
Can accept different work shift, like night shift, middle shift, weekend shift
(Pluses)
Prior managerial/leadership experience
Prior experience working in foreign company
Prior experience in an Analyst role (strong Microsoft Excel / OpenOffice Skills)
Prior experience in a Customer Service role
Prior experience in Project Management role
Prior experience writing and maintaining SOP
Language skills in addition to English and Chinese
If you are interested in joining our expert team and want a challenging and rewarding experience, please send your resume to: jobs_105@chinanetcloud.com.
Also please click the link below and fill out the application:http://www.ajinga.com/a/eOKyKEyAe/
For more information, please visit www.ChinaNetCloud.com
公司介绍
云络科技的使命，就是管理全球的互联网服务器。只要是遇到复杂的、极致的互联网技术系统或环境，云络科技的品牌是首屈一指的。为此生，为此嗨，真所谓是云中漫道，络绎不绝！
公司自身出自于创业企业，而且是硅谷技术大伽的创业情怀。情怀所在，是以技术和品质为互联网的天下做支撑的使命感。
富于创新、品质服务、客户至上、技术为王、员工大家庭，是云络科技的多重特性。其创业的基因，融入于日常产品、服务、员工、文化的点点滴滴。融资成功，也是对云络科技的全面认可和期待。
渴望优秀员工，享受技术盛宴，力行创业激情，给每一位客户与员工以真诚的回报 － 一份支撑全球互联网运维的情怀！
我们需要你，在嗨翻全球互联网服务器的世界里！
公司自身出自于创业企业，而且是硅谷技术大伽的创业情怀。情怀所在，是以技术和品质为互联网的天下做支撑的使命感。
富于创新、品质服务、客户至上、技术为王、员工大家庭，是云络科技的多重特性。其创业的基因，融入于日常产品、服务、员工、文化的点点滴滴。融资成功，也是对云络科技的全面认可和期待。
渴望优秀员工，享受技术盛宴，力行创业激情，给每一位客户与员工以真诚的回报 － 一份支撑全球互联网运维的情怀！
我们需要你，在嗨翻全球互联网服务器的世界里！
联系方式
- Email：hr@chinanetcloud.com
- 公司地址：上班地址：斜土路 (地铁4/12号线大木桥路站／地铁9/12号线嘉善路站／72路／41路／205路／45路／128路／104路可以到达)