上海招聘

Key Responsibilities

1. Act as a primary point of contact for customers, be the Customer advocate internally in China.

2. Be fully responsible for customer satisfaction, own and manage all customer facing activities, provide tailor-made service to selected customers. Represent company with professional image through email, phone and face-to-face communication.

3. Ensure smooth execution of the whole shipment lifecycle, by taking ownership and working closely with customers/internal support groups through proactive notification and resolution handling. Be able to identify root cause and develop preventive solution.

4. Proactively seek for new business opportunities from customers through asking for more business and engaging discussion on their needs and objectives.

5. Build Commercial Intelligence - Gain an in-depth understanding of their business, service needs, drivers and desires.

6. Understand and be familiar with local key performance indicators and the service levels agreed with customer/internal groups, drive to achieve the set targets.

7. Consistently seek for improvement areas, and drive for process improvement.

8. Back up for Freight Manager if necessary

The Qualifications:

1. College graduated or above.

2. 2 years' working experience in freight forwarding or related field.

3. Good English & Chinese communication including written and speaking.

4. Strong sales orientation and customer service mindset.

5. Team work player, able to work under pressure,Self-motivated, pro-active mind, stress tolerance, can handle complicated tasks.

SEKO成立于1976年，总部位于美国芝加哥，公司致力于给全球客户制定并实施“世界级”的供应链解决方案。包括运用其地域优势（本地化服务）及专业的技术支持，服务于来自全球客户的委托。在美国有53个SEKO办公室，有超过130个的国家设有SEKO公司，主要业务包括国际性的空、海运服务、代理报关、货物存储及运输、第三方物流-供应商管理库存模式、订单管理和供应链方案等。公司使用全球操作系统（Red Global）帮助我们的客户随时进行在线货物跟踪查询，了解货物的适时信息。

SEKO CHINA立足于中国最大的经济中心－上海，依托SEKO在全球庞大的客户及业务资源，做好本地化服务的同时，作为SEKO系统的一员，也为SEKO在全球的发展贡献着我们的力量。我们在中国的北京、天津、青岛、大连、宁波、南京、成都、广州、深圳、厦门、福州拥有自己的分公司或办事处。公司目前拥有NVOCC（无船承运人资格）、IATA agent（国际航空运输协会成员）等证书，是UPS、日航、澳大利亚航空、瑞士航空、俄罗斯航空等公司的指定代理、并与地中海航运、日本邮轮、阳明、中远、达飞等船公司签有合约。我们与这些航空、航运公司建立起来的长期而深厚的合作关系使我们的价格及服务极具市场竞争力，加之我们秉承“以客户为中心”的原则，为每一位中国客户提供度身定制的物流解决方案，从而使公司多元化的核心业务和增值服务有效地降低了客户的物流成本。目前我公司与许多知名的国际性大公司均建立了密切的业务联系，通过我们专业的服务，赢得了客户对我们的信任和支持。