电话协调员（英语客服）
上海希楷实业有限公司
- 公司规模：少于50人
- 公司性质：外资(非欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 电子技术/半导体/集成电路
职位信息
- 发布日期：2013-10-15
- 工作地点：上海
- 招聘人数：若干
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
JOB DESCRIPTION
Position: Junior Coordinator （Medical Division）
Reports To: Medical Supervisor
Based in: Beijing
Job Purpose:
To provide an efficient, professional and proactive customer focused response to requests for medical assistance, and to coordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures.
The department is open 24 hours a day, 7 days a week (including public holidays).
Assistance Coordinator will be privy to sensitive company and customer information; therefore discretion must be used in communicating with external entities
Position Responsibilities:
I．Alarm Center Coming Calls Monitoring
a. Answer all incoming and outgoing calls for lifestyle, travel, medical assistance.
b. Assistant clients by taking actions to provide the high level and satisfied services in line with the requirement and within the entitlement of the insurance policy.
c. Back up to answer the RSA coming calls without delay if their lines are all busy.
d. Report to the supervisor for any complication and complaint. Regardless of valid or invalid complaints.
II. Case handling and Service Delivery Assurance
a. Handle and Review cases on daily basis i.e.completion of services, follow up of each cases, completion of record on file ect.
b. Report to Supervisor for any major case or claim immediately
c. Make case summary termly. Record the valuable information for the medical team.
d. Prepare the transmission. Hand over cases on shift.
III. Provide orientation training and refreshment training
a. Implement on job training for the new staff.
IV. Report complaints and prepare the relevant documentation
a. Report any complaint to Supervisor, regardless of valid or invalid complaints.
b. Assistance Supervisor to prepare the relevant document
V. Assist recovery of Domestic Claim Case
a. Review the Domestic claim case on daily basis. Ensure the client is well informed the claim document.
b. Clarify and prepare the documents to insurance company for outstanding payment disbursement.
c. Other works assigns by Supervisor
VI. Invoice sort-out & Payment application
a. Prepare the payment application in due course
b. Assist supervisor to sort out the original bills. Especially for Lloyds Register Group.
c. Assist in the collating of long term opening cases
职位工作地点在北京，请谨慎投递
Position: Junior Coordinator （Medical Division）
Reports To: Medical Supervisor
Based in: Beijing
Job Purpose:
To provide an efficient, professional and proactive customer focused response to requests for medical assistance, and to coordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures.
The department is open 24 hours a day, 7 days a week (including public holidays).
Assistance Coordinator will be privy to sensitive company and customer information; therefore discretion must be used in communicating with external entities
Position Responsibilities:
I．Alarm Center Coming Calls Monitoring
a. Answer all incoming and outgoing calls for lifestyle, travel, medical assistance.
b. Assistant clients by taking actions to provide the high level and satisfied services in line with the requirement and within the entitlement of the insurance policy.
c. Back up to answer the RSA coming calls without delay if their lines are all busy.
d. Report to the supervisor for any complication and complaint. Regardless of valid or invalid complaints.
II. Case handling and Service Delivery Assurance
a. Handle and Review cases on daily basis i.e.completion of services, follow up of each cases, completion of record on file ect.
b. Report to Supervisor for any major case or claim immediately
c. Make case summary termly. Record the valuable information for the medical team.
d. Prepare the transmission. Hand over cases on shift.
III. Provide orientation training and refreshment training
a. Implement on job training for the new staff.
IV. Report complaints and prepare the relevant documentation
a. Report any complaint to Supervisor, regardless of valid or invalid complaints.
b. Assistance Supervisor to prepare the relevant document
V. Assist recovery of Domestic Claim Case
a. Review the Domestic claim case on daily basis. Ensure the client is well informed the claim document.
b. Clarify and prepare the documents to insurance company for outstanding payment disbursement.
c. Other works assigns by Supervisor
VI. Invoice sort-out & Payment application
a. Prepare the payment application in due course
b. Assist supervisor to sort out the original bills. Especially for Lloyds Register Group.
c. Assist in the collating of long term opening cases
职位工作地点在北京，请谨慎投递
公司介绍
公司属于一家服务型公司。
联系方式
- 公司地址：上班地址：.