MES Technical Support Engineer MES技术支持工程师
海士软件（上海）有限公司
- 公司规模：少于50人
- 公司性质：外资(非欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2015-04-16
- 工作地点：上海-浦东新区
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语
- 职位类别：技术支持/维护工程师 自动控制工程师/技术员
职位描述
有MES经验优先考虑，至少具有.net开发经验
Responsibilities:
This position is responsible to provide professional technical support to our partners and clients, to make their project implementation and production success.
Remotely troubleshooting and investigation for the reporting questions or issues and advise customer for the actions immediately or escalate to Support Leader for the unresolved issues, as owner to be responsible for the customer opened tickets.
Document the troubleshooting progress and detail actions, contribute to our troubleshooting database.
Keep learning the product and knowledge to fit the support skill set.
Requirements:
Degree in Computing Science, IT or Engineering or equivalent with 2 years above related working experience.
Experience and knowledge in manufacturing environment, especially in Semiconductor, Electronic, Solar relevant high-tech electronics industry would be plus.
Strong programming skills, in .net Framework 2.0 and 3.0, ASP.Net, VB/C#, XML, Java/VB Script.
Family with Oracle, SQL Server, SQL Query, PL/SQL stored procedure application maintenance.
The incumbent must have good analytical skills and good communication skills to solve complex technical issues with little or no guidance from more senior staff or management, be patient to communicate with partners and clients.
Strong customer communication, teamwork, and verbal/written communication skills required.
Experienced with Camstar InSite Product would be plus.
工作职责:
提供合作伙伴以及客户专业的MES技术支持服务，以确保客户项目成功实施或生产正常进行
远程对客户上报问题进行分析解决，及时建议客户采取有效的解决问题办法，或不能解决时上升到支持组长，作为客户上报问题的责任人负责客户问题的最终解决。
记录解决问题的过程及详细步骤，并归纳到问题解决历史数据库。
不断学习产品的新技术，以适应技术支持所需
要求:
2年以上IT/计算机工程师相关工作经验
有制造业的经验和知识，尤其半导体，电子，太阳能等高新产业经验者优先
精通.NET Framework 2.0, 3.0、ASP.Net, VB/C#, XML, Java/VB Script
精通Oracle, SQL Server维护,数据库SQL查询，存储过程等应用开发
要求有很好的分析能力很强的客户沟通的能力，能独立解决复杂的技术问题或通过支持组长少量协助解决，要求对合作伙伴和客户有很好的耐心。
有Camstar产品经验者优先
公司介绍
About Camstar
Camstar is the global leader in providing scalable, enterprise software solutions that help manufacturers deliver the highest quality products on time, the first time, every time. Camstar is a privately owned company experiencing continued growth in key markets worldwide. Founded in 1984, Camstar has been a leader in Enterprise Manufacturing Software and Quality solutions for 25 years. Camstar is headquartered in Charlotte, North Carolina and maintains offices worldwide to serve its global customers.
Camstar's management team consists of proven, highly skilled leaders that lay the vision and strategy to ensure the continued success of Camstar and its customers.
At Camstar we take pride in attracting, training, motivating and retaining highly talented people for every facet of our business. Headquartered in beautiful Charlotte, North Carolina with offices located worldwide, the company provides an outstanding opportunity to work with an experienced, dynamic team focused on delivering best-in-class software solutions that help manufacturers advance product quality.
Camstar offers a first rate compensation and benefits package that rewards employees for their valuable contributions. The company has built a professional environment that provides excellent opportunity for achievement and advancement. Camstar’s culture fosters a sense of pride, accomplishment and teamwork that make it a great place to work.
Benefits we offer:
-- Compensation is commensurate with the candidate’s background, experience and results
-- Collaborative and Dynamic Culture
-- Vacations & Personal Time
-- Paid Holidays
-- First-class Working Environment
Equal Employment Opportunity
Camstar Systems, Inc. is an Equal Opportunity Employer committed to the strength of a diverse workforce. We maintain policies and practices that are designed to prevent discrimination against any qualified employee or applicant on the basis of race, color, religion, sex, national origin, age, disability and medical condition to the extent protected by law.
These policies apply to all employment practices including hiring, transfer, promotion compensation, benefits, training and termination.
Camstar is the global leader in providing scalable, enterprise software solutions that help manufacturers deliver the highest quality products on time, the first time, every time. Camstar is a privately owned company experiencing continued growth in key markets worldwide. Founded in 1984, Camstar has been a leader in Enterprise Manufacturing Software and Quality solutions for 25 years. Camstar is headquartered in Charlotte, North Carolina and maintains offices worldwide to serve its global customers.
Camstar's management team consists of proven, highly skilled leaders that lay the vision and strategy to ensure the continued success of Camstar and its customers.
At Camstar we take pride in attracting, training, motivating and retaining highly talented people for every facet of our business. Headquartered in beautiful Charlotte, North Carolina with offices located worldwide, the company provides an outstanding opportunity to work with an experienced, dynamic team focused on delivering best-in-class software solutions that help manufacturers advance product quality.
Camstar offers a first rate compensation and benefits package that rewards employees for their valuable contributions. The company has built a professional environment that provides excellent opportunity for achievement and advancement. Camstar’s culture fosters a sense of pride, accomplishment and teamwork that make it a great place to work.
Benefits we offer:
-- Compensation is commensurate with the candidate’s background, experience and results
-- Collaborative and Dynamic Culture
-- Vacations & Personal Time
-- Paid Holidays
-- First-class Working Environment
Equal Employment Opportunity
Camstar Systems, Inc. is an Equal Opportunity Employer committed to the strength of a diverse workforce. We maintain policies and practices that are designed to prevent discrimination against any qualified employee or applicant on the basis of race, color, religion, sex, national origin, age, disability and medical condition to the extent protected by law.
These policies apply to all employment practices including hiring, transfer, promotion compensation, benefits, training and termination.