上海招聘

Key Responsibilities:

Customer Interaction
? Single point of contact for pre/post sale activity/status for Telecom Intercompany customer in APAC.
? High availability for customer contact to ensure timely and accurate response to all inquiries.
? Manage all orders from placement to closure, and follow up with resolutions where expectations are not met. Customer/project/order management and issue resolution including:
- Process customer order, and response to customer order status check in a timely manner
- Process and follow up expedite/escalation request. Coordinate with internal parties to improve on time delivery performance;
- Manage Dropshipment request as per authorized request
- Create DN, TO in a timely manner
- Provide hard copy documents to logistic for shipping & customs clearance arrangement
- Provide tracking documets (B/L,etc) upon request
- Research, resolve, and advise of all orders or situations where expectations are not met
- Manage overall orders issue resolution, and escalation authority on all customer issues
? Create SA for stock requistion purpose
? Manage custome complaint/return request, and follow up with other functional group to ensure of customer satisfaction
? RMA/CR/DR/FOC handling and follow up
? Regular backlog review and overdue backlog clean up

Sales Administration
? Customer master application & maintenance
? Request and coordinate material master creation into SAP system;
? Thorough knowledge/understanding of procedure/process/system, support process improvement effort as per required
? Keep sales document and filings in well order and management as per company requirement
? Thorough working knowledge/understanding of groups or markets backed up. Provide active assistance and backup to others when needed.
? Demonstrate ability to work beyond department boundaries.
? Report monthly delivery performance of operation; Analyze the late shipment in the report.
? Review shipment againts FCST data

Qualifications:

? Associate's Degree or above
? 3+ years Customer Service experience in a business to business environment preferred.
? Experience in a service or manufacturing environment utilizing integrated business systems preferred.
? Computer skills including Data Entry and knowledge of Windows operating system a must.
? MS Excel proficiency preferred.
? Knowledge of ERP system preferred.
? Good English skill in reading, writing and speaking
? Knowledge of import and export process and custom regulation by territory preferred

?The individual must have good communication skill, Accountability,Team work spirit,Coherent and orderly, Interpersonal skills, Persistence,Ethics and Integrity.

泰科电子（TE Connectivity，简称“TE”）总部位于瑞士，是全球行业技术领先企业。TE年销售额达130亿美元，致力于创造一个更安全、可持续、高效和互连的未来。TE?广泛的连接和传感解决方案经受严苛环境的验证，持续推动着交通、工业应用、医疗技术、能源、数据通信和家居的发展。TE在全球拥有近80,000名员工，其中8,000多名为工程师，合作的客户遍及全球近150个国家。TE相信“无限连动，尽在其中”。

我们的使命
创造更安全、可持续、高效和互连的未来。

我们的战略重点
凭借高工程设计含量的解决方案，促进产品比重增长

成为传感器和医疗两大新领域的领导者

扩大客户基数，提高市场份额

TEOA无处不在