上海招聘

On-Site Service Desk Agent Responsibilities


?Answering incoming Calls / Chats / Emails in Chinese and English language (incoming calls from end users and assisting with the questions / problem queries).
?Acting as first point of contact for all IT infrastructure needs.
?At least 3 months of telephone support / customer service support, Knowledge of computers, internet is a must.
?Candidate must be able to communicate in written Chinese and English and comprehend verbal conversations in Chinese and English. (CRM and KB are in Chinese and English).
?Any exposure to the technical support will be an added advantage.
?Knowledge of or certification on ITIL basics will be an added advantage.
?Any other technical certifications on Windows / Networking will be an added advantage.


Skills

?Customer-focused
?Thorough knowledge of troubleshooting remote access issues
?Excellent communication skills, (active listening skills)
?Able to articulate and speak with clear voice
?Diplomatic and must have interpersonal skills
?Team player
?Good writing techniques (Chines and English)
?Good phone techniques (Chinese and English)
?Good technical knowledge of PCs
?Good Knowledge of MS Outlook troubleshooting, Internet and Networking
?Good technical knowledge of Operating systems like Windows XP/Vista/7
?Excellent verbal and written communication skills
?Should be interested to move to technical troubleshooting
?Should have good knowledge of Computers


Tech Skills


?Technical helpdesk or technical call center experience is necessary.
?Disciplined, systematic problem solving skills required.
?Hands-on work experience with the following:
?Windows Operating systems
?Clients: Windows7, Windows Vista, Windows XP, MS Office suites
?Knowledge of Active Directory, Exchange, Windows Server
?ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
?User account creation for Active Directory, Exchange Mailboxes, Distribution lists
?Remote desktop connectivity applications like WebEx, Lync, Live Meeting, and Windows Native tools.
?MS Office Suite (XP, 2003, 2007, 2010): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook,
?Internet browsers (e.g. Internet Explorer),
?VPN and remote dial-in users
?Support for laptop, desktops, and printers
?Others: Adobe Acrobat and other common desktop applications like Winzip, etc


Degree and Experience

?Graduate with IT Degree (Non-Engineering)/MCP/CCNA/MCSE
?3-4 yrs of University education post High school (B.Sc. or Diploma)
?1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA/MCITP.
?2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

上海胜蓝信息技术服务有限公司成立于2000年， 并于2018年成立控股子公司上海胜蓝软件技术服务有限公司。
胜蓝软件专注于为用户提供商务智能、数据整合和企业级数据仓库系统搭建等领域的解决方案和技术支持服务，包括AML反洗钱系统实施、ODS实施、数据仓库系统搭建、商务智能报表开发、portal管理驾驶舱等综合性商务智能分析平台的建设服务。
胜蓝信息主要从事IT基础架构平台的搭建与运维，包括服务器、网络、存储、备份、虚拟化、云及信息安全解决方案等。

联系电话：66583981-115