Customer Service Agent
亿贝管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2015-04-25
- 工作地点：上海
- 招聘人数：2
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
About eBay:
eBay is the world’s leading online marketplace. We bring together a family of brands that collectively pioneer and connect communities built on commerce, trust, and opportunity. Working together, the unique companies that form eBay, Inc. create opportunities for people around the world that often transform their lives. At the same time, we’ve pioneered a group of companies that support social purpose, are financially successful, and that people around the world respect and take pride in. eBay employees are committed to a belief in personal growth, collaboration, and the chance to make a difference every day.
eBay APAC Customer Service Center, located in Shanghai Zhangjiang High Tech Park, offers various of services to customers from Greater China (China Mainland, Hong Kong and Taiwan), Southeast Asia, Japan and Korea in multiple languages including English, Chinese Mandarin, Cantonese, Thai, Korean and Japanese.
General Summary:
Respond to eBay customer inquiries or proactively communicate with eBay customers in an efficient and effective manner via live chat, telephone, email or eBay CS tools.
Specific Duties:
1. Respond to customer inquiries via live chat/email/phone, and solve customer’s issues in a professional and timely manner.
2. Outreach customers with product information, site changes and policy updates.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4. Accurately record customer feedbacks using the customer service tools.
5. Summarize and provide customer feedback to management.
6. Maintain departmental standards of quality, customer satisfaction, productivity and problem resolution.
7. Perform related duties as assigned.
Job Requirements:
1. Bachelor degree graduate.
2. Strong logic thinking and problem solving capability.
3. Passion on customer service related work.
4. Good command of oral and written English. Oversea experience is preferred.
5. Proficiency with Microsoft Office and e-commerce.
6. Special language skill like Cantonese, Japanese would be a plus.
Shift：Monday to Sunday, 9:00-18:00
Working load: No OT, Email 50%，Data mining 40%, Telephone 10%
2013 graduates are also welcome.
eBay is the world’s leading online marketplace. We bring together a family of brands that collectively pioneer and connect communities built on commerce, trust, and opportunity. Working together, the unique companies that form eBay, Inc. create opportunities for people around the world that often transform their lives. At the same time, we’ve pioneered a group of companies that support social purpose, are financially successful, and that people around the world respect and take pride in. eBay employees are committed to a belief in personal growth, collaboration, and the chance to make a difference every day.
eBay APAC Customer Service Center, located in Shanghai Zhangjiang High Tech Park, offers various of services to customers from Greater China (China Mainland, Hong Kong and Taiwan), Southeast Asia, Japan and Korea in multiple languages including English, Chinese Mandarin, Cantonese, Thai, Korean and Japanese.
General Summary:
Respond to eBay customer inquiries or proactively communicate with eBay customers in an efficient and effective manner via live chat, telephone, email or eBay CS tools.
Specific Duties:
1. Respond to customer inquiries via live chat/email/phone, and solve customer’s issues in a professional and timely manner.
2. Outreach customers with product information, site changes and policy updates.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4. Accurately record customer feedbacks using the customer service tools.
5. Summarize and provide customer feedback to management.
6. Maintain departmental standards of quality, customer satisfaction, productivity and problem resolution.
7. Perform related duties as assigned.
Job Requirements:
1. Bachelor degree graduate.
2. Strong logic thinking and problem solving capability.
3. Passion on customer service related work.
4. Good command of oral and written English. Oversea experience is preferred.
5. Proficiency with Microsoft Office and e-commerce.
6. Special language skill like Cantonese, Japanese would be a plus.
Shift：Monday to Sunday, 9:00-18:00
Working load: No OT, Email 50%，Data mining 40%, Telephone 10%
2013 graduates are also welcome.
公司介绍
eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************
联系方式
- Email：jiayazhou@ebay.com
- 公司地址：地址：span西藏中路268号来福士广场16层