上海招聘

Job Objective

The Customer Service Account Specialist position is the prime contact for order related activities and is responsible for ensuring customer loyalty by effectively managing the order process. The role will interact with multiple departments across the organization and will be responsible for taking on the challenges of balancing customer and business needs.

Essential Functions

Responsible for the order management process, which includes:
？ Serve as prime contact for order related activities for Momentive
？ Build and maintain business relationships with customers through multiple communication channels
？ Work with associates within his/her department and across the organization to achieve optimal customer satisfaction
？ Input new order request and manage modifications and cancellations for both manual and electronic orders communications
？ Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment
？ Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements
？ Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures
？ Facilitate actions between multiple departments to meet customer specific needs
？ Inform sales representatives of current customer activity and order statuses as appropriate
？ Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner
？ Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated
？ Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction
？ Cross-train and provide backup for other customer service team associates as required
？ Participate in both internal and external order management audits

QUALIFICATIONS

？ Bachelors degree or equivalent combination of education and experience
？ Should have strong oral and written communication skills
？ Ability to work effectively in a fast paced, international, multicultural environment
？ Must posses strong organization skills & be very detail oriented with the ability to adapt to changing priorities
？ Customer oriented mind set
？ Ability to work well with others to accomplish common goals
？ Experience working with Microsoft Excel and Word
？ Must be fluent in English & “List any other languages required for position”
？ SAP experience is a plus

Based in Waterford, New York, Momentive is a global leader in silicones and quartz and ceramics, with a 75-year heritage of being first to market with performance applications for major industries that support and improve everyday life. The company delivers science-based solutions by linking custom technology platforms to opportunities for customers.


Momentive materials are found in products that touch nearly every facet of modern living. At Momentive, we believe that leadership begins with integrity, ethics and environmentally sound operations. When you work for Momentive, you are partnering with a company that is not only focused on delivering value but on doing it in a safe, ethical and environmentally responsible manner.