Job Summary – (Role Summary)

工作概述﹣(职位概述)

· Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.

为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。

· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务。

· Communicates to his/her superior any difficulties, guest comments and other relevant information

与上级领导交流有关疑难，客人意见和其它相关信息。

· Establishes and maintains effective employee working relationships

与员工建立并保持良好的工作关系。

· Attends and participates in daily briefings and other meetings as scheduled

参加和参与每日的例会和其它计划好的会议。

· Attends and participates in training sessions as scheduled

参加和参与计划好的培训课程。

· Prepares for service by ensuring:

确保部门的以下各项工作就绪为客人提供服务：

o Grooming is impeccable and in accordance with ICHG personal presentation standards

遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

o Outlet equipment is clean

设备干净

o Equipment is sorted and stored

设备分类且存放好

o Glassware is polished

玻璃器皿擦亮

o Flatware is polished

擦亮餐具

o China is clean

清洁瓷器

o Waiter stations are prepared

准备好服务台

o Cutlery is placed for buffet and table service

摆放好自助餐桌上的餐具

o Tables are set

摆设好餐台

o Reservations are read and familiarized

阅读并熟悉预订

o Special occasions are ready

准备好特别活动

o Music is on

放音乐

o Lighting is on

开灯

o Outlet is ready for service and guest comfort

酒吧准备就绪为客人提供舒适的服务。

· Carries out effective service by ensuring:

高效的提供服务：

o Guests are greeted and seated

迎宾并安排客人就坐

o Daily specials are explained and upsold

说明并推销每日特价

o Food orders are processed accurately

准确的下餐单

o Trays and tray jacks are effectively used

有效的利用托盘和托盘架

o Food orders are taken quickly

快速的为客人写餐单

o Payment methods are handled accurately

确的处理付款方法

o Working areas are cleaned and re-set quickly

快速的清洁工作区和重新布置

o Bar is clean

清洁的酒吧

o Used ashtrays are regularly cleaned

定时清理用过的烟灰缸

o Guests are conversed with in relation to the food and beverage products

与客人谈论有关的餐饮产品

· Carries out effective beverage service by ensuring:

通过确保以下内容高效的提供饮品服务：

o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

o Promoting and selling cocktails to guests

向客人推销鸡尾酒

o Making and presenting cocktails

调配和装饰鸡尾酒

o Coffee and tea is served hot and in accordance with standard

按规范提供热的咖啡和茶

· Take appropriate action to resolve guest complaints

正确处理客人的投诉。

· Food and beverage stock is stored in relation to hotel procedures

按照酒店的规定存储餐饮存货。

· Performs related duties and special projects as assigned

承担相关的职责和安排的特别项目。

Kevin喜欢弹吉它、游泳、打乒乓球和踢足球。他不带吉它上班，但却把弹吉它中所需的同样的仔细、自信和热情带到了工作中。我们喜欢那些将对嗜好的兴趣及热情同样投入到工作中的伙伴。在我们的假日酒店，我们有各种不同的工作机会，如您对与我们共事感兴趣，请与我们联系或者关注我们的招聘网站：www.ihg.jobs。

上海广场长城假日酒店是一家由锦江国际酒店集团拥有，世界著名的酒店管理公司洲际集团管理的国际品牌四星级酒店。座落于上海火车站地区不夜城商业中心，拥有得天独厚的地理位置，四通八达的轨道交通，南北高架近在咫尺。酒店拥有283间全新装饰的客房，风格时尚清新。各种类型的会议室和宴会厅是举办会议和宴请的理想选择，舒适的环境、先进的会议设备和商务后援服务，能使会议和宴请更圆满体面。
我们希望各部门员工具有从事酒店行业的热情、积极的工作态度、中专以上文化程度，良好的仪容仪表和较好的英语基础，适应灵活的工作班次。
入职以后，酒店将为您指定专门的就职顾问，帮助您尽快融入我们的酒店。在工作过程中，我们将邀请您参加酒店组织的各类培训和员工活动，为您提供尽炫自我的空间！
如果您对我们的职位感兴趣，请及时电话联系我们或发送简历至我们的招聘邮箱recruitment@hidt.com.cn。上海广场长城假日酒店期待您的加入！

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