某知名外资公司招聘8-month Customer Services Officer(职位编号：200109495)
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-09-04
- 工作地点：上海
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 职位类别：客服专员/助理(非技术) 销售助理
职位描述
Customer Services Officer
Reports to Asia-Pacific Customer Services Manager based in HK
JOB DIMENSIONS
- Coordinate orders placed by network customers for delivery in the local ports
- Handle orders placed by direct customers in China
- Maintain customer relationships
ACTIVITIES
Customer Services and Logistics
- Provide timely and right information for customer's enquiry on price, product availability and extra costs. Extra costs must be accepted by customer.
- Ensure purchase order from customers are acknowledged timely and entered into the system Right First Time
- Ensure customers with credit limit block are flagged to AP Credit Manager and Marine Manager in-charge for resolution before arrangement of delivery
- Coordinate with worldwide network partner or distributors to arrange deliveries for direct customers in ports listed in the port directory
- Avoid mis-delivery and minimize cost of delivery. In the event of mis-delivery or shortage, seek alternatives and provide options to the customer. If this leads to a customer's complain or additional cost incurred, alert the supervisor immediately
- Ensure prompt receipt of signed ship receipt and update of delivery confirmation in the system for invoicing
- For CSC with responsibilities for network orders, ensure orders from system is promptly reviewed and handled over to internal logistics or 3rd party logistics service providers for arrangement of delivery
- Ensure orders executed are in compliance with Total's ethics and Company control policy
Administration
- Handle e-mails and answer telephone enquiries. Incumbent is expected to be on-call 24 x 7 due to the nature of the business
- Perform filing and archiving
- Perform ad hoc tasks upon management request
- Back up within Customer Service Team
ACCOUNTABILITIES
- Primary contact for direct customers and network customers in the processing and coordination of the delivery of our products.
- Ensure effective and efficient process in place to quote and deliver to the right customer the right product, right quantity, right price, right date and right vessel
- Expected to seek alternatives for exceptional orders and resolves customer's complaints
QUALIFICATIONS / EXPERIENCE REQUIRED
- 3 year of working experience in the area of customer services. Experience in logistics will be an added advantage
- Good communication and interpersonal skills, attention to details
- Proactive & innovative in seeking alternatives
- Language : Fluent English and Mandarin and local dialects as appropriate
Reports to Asia-Pacific Customer Services Manager based in HK
JOB DIMENSIONS
- Coordinate orders placed by network customers for delivery in the local ports
- Handle orders placed by direct customers in China
- Maintain customer relationships
ACTIVITIES
Customer Services and Logistics
- Provide timely and right information for customer's enquiry on price, product availability and extra costs. Extra costs must be accepted by customer.
- Ensure purchase order from customers are acknowledged timely and entered into the system Right First Time
- Ensure customers with credit limit block are flagged to AP Credit Manager and Marine Manager in-charge for resolution before arrangement of delivery
- Coordinate with worldwide network partner or distributors to arrange deliveries for direct customers in ports listed in the port directory
- Avoid mis-delivery and minimize cost of delivery. In the event of mis-delivery or shortage, seek alternatives and provide options to the customer. If this leads to a customer's complain or additional cost incurred, alert the supervisor immediately
- Ensure prompt receipt of signed ship receipt and update of delivery confirmation in the system for invoicing
- For CSC with responsibilities for network orders, ensure orders from system is promptly reviewed and handled over to internal logistics or 3rd party logistics service providers for arrangement of delivery
- Ensure orders executed are in compliance with Total's ethics and Company control policy
Administration
- Handle e-mails and answer telephone enquiries. Incumbent is expected to be on-call 24 x 7 due to the nature of the business
- Perform filing and archiving
- Perform ad hoc tasks upon management request
- Back up within Customer Service Team
ACCOUNTABILITIES
- Primary contact for direct customers and network customers in the processing and coordination of the delivery of our products.
- Ensure effective and efficient process in place to quote and deliver to the right customer the right product, right quantity, right price, right date and right vessel
- Expected to seek alternatives for exceptional orders and resolves customer's complaints
QUALIFICATIONS / EXPERIENCE REQUIRED
- 3 year of working experience in the area of customer services. Experience in logistics will be an added advantage
- Good communication and interpersonal skills, attention to details
- Proactive & innovative in seeking alternatives
- Language : Fluent English and Mandarin and local dialects as appropriate
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。