Customer Service Representative ( 英文订单管理)
柯达(中国)投资有限公司(中区)(Kodak)
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:印刷/包装/造纸 电子技术/半导体/集成电路
职位信息
- 发布日期:2013-09-04
- 工作地点:上海-浦东新区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语精通
- 职位类别:客服专员/助理(非技术)
职位描述
Job Responsibilities:
1.Coordinate with BU & authorized customers clarifying customer’s purchase order item, quantity, pricing, requested delivery date, payment term, partner information and other relevant transaction details.
2.Act as sales support to track monthly sale in target vs actual order/billing quantity.
3.Process sales order in SAP system and strictly follow up operation work instruction properly. Raise any issues & concerns in daily transaction to management & SAP team for solution and future improvement.
4.Process Purchase order to vendor, and strictly follow up with shipping schedule.
5.Settle rebate, promotion via order entry in SAP and register in various tracking system.
6.Create delivery notes and coordinate shipping requirement with related functions like warehouse, logistics etc
7.Work closely with logistics, credit dept. and supply chain to ensure customer order timely fulfilled.
8.Process special orders ( eg. IU, GW, OR-service…) to guarantee special transactions are under internal control policy.
9.Generate required transaction documents & reports: price quotation, invoice, SLS report, etc. as requested.
10. Establish & maintain harmonious relationship with customers/distributors/functional partners via daily communication, customer visit & interface meeting/presentation. Understand and satisfy their new business requirements.
11. Others requested by supervisor.
Job Requirements:
1.University graduate with good command of oral and written English, Good at SAP, English is the must.
2.Work experience in sales support and/or customer transaction & service field. Such as order processing, PC operation, customer complaint handling, delivery arrangement, etc.
3.High sensitivity, comprehensive analysis, problem identifying and shooting capability, self-motivated.
4.Basic finance and tax knowledge, Accountant qualifications certificate preferred.
5.Computer literate
1.Coordinate with BU & authorized customers clarifying customer’s purchase order item, quantity, pricing, requested delivery date, payment term, partner information and other relevant transaction details.
2.Act as sales support to track monthly sale in target vs actual order/billing quantity.
3.Process sales order in SAP system and strictly follow up operation work instruction properly. Raise any issues & concerns in daily transaction to management & SAP team for solution and future improvement.
4.Process Purchase order to vendor, and strictly follow up with shipping schedule.
5.Settle rebate, promotion via order entry in SAP and register in various tracking system.
6.Create delivery notes and coordinate shipping requirement with related functions like warehouse, logistics etc
7.Work closely with logistics, credit dept. and supply chain to ensure customer order timely fulfilled.
8.Process special orders ( eg. IU, GW, OR-service…) to guarantee special transactions are under internal control policy.
9.Generate required transaction documents & reports: price quotation, invoice, SLS report, etc. as requested.
10. Establish & maintain harmonious relationship with customers/distributors/functional partners via daily communication, customer visit & interface meeting/presentation. Understand and satisfy their new business requirements.
11. Others requested by supervisor.
Job Requirements:
1.University graduate with good command of oral and written English, Good at SAP, English is the must.
2.Work experience in sales support and/or customer transaction & service field. Such as order processing, PC operation, customer complaint handling, delivery arrangement, etc.
3.High sensitivity, comprehensive analysis, problem identifying and shooting capability, self-motivated.
4.Basic finance and tax knowledge, Accountant qualifications certificate preferred.
5.Computer literate
公司介绍
伊士曼柯达公司Eastman Kodak Company,简称为柯达公司,成立于1880年,总部位于美国纽约州罗切斯特市, 100多年来,柯达的创新推动了大量意义非凡的科技进步。今日柯达已转型为一家以商业影像业务为重心的技术型公司。全球员工约8000人,以其强大的渠道合作伙伴团队为全球25000多个商业客户提供服务,行销的产品遍布150多个国家和地区。今日柯达致力于通过颠覆性的技术和突破性的解决方案向产品货物包装、图文传播及功能性印刷行业的客户提供服务,不断在产品和服务生命周期中为客户创造更高价值。我们拥有广泛的产品组合和差异化的技术,在数码胶印印版、数码印刷解决方案、包装解决方案、生产工作流程系统等领域为客户创造经济和环保优势,同时提供混合印刷生产的灵活性。同时柯达亦继续向娱乐影像及商业影片提供领先的产品和服务。 欲了解柯达的更多信息,请访问www.kodak.com.cn
联系方式
- 公司地址:上班地址:上海市浦东新区新金桥路27号金桥软件园8号楼3-5层