上海招聘

Position Title: HRS Account Manager – 客户经理

Department: Corporate Sales

Business Unit: Hotel Reservation Service

Location: Shanghai, China

Reports to: Director of Account Management

PURPOSE OF POSITION - 职位主要任务:

• Implement the hotel program to the new signed corporates.
• Network with and develop relationships with the decision makers and key booker to improve adoption ratio to meet the target
• Balance HRS commissionable revenue
• Digging out MICE leads from existing accounts

KEY ACCOUNTABILITIES - 主要工作内容:

1. Increase the adoption ratio for existing accounts

• Fully takeover new accounts information and needs from CSM
• Setup the implementation plan according with different account types
• Being Partnership with the decision makers to ensure HRS program being implemented successfully
• Conduct the online booking training to accounts in order to promote online booking
• Buildup good rapport with the decision maker, key bookers & MICE organizers to improve the adoption ratio and reaching the volume target
• Conduct annual account analysis with decision maker in A&B account in order to control the corporate net ratio and increase adoption ratio
• Regularly provide statistics reports to corporate clients and conduct regular service review meeting with decision maker
• Selling MICE, Mobile solution & hotel sourcing service to existing accounts
• Regularly conduct customer satisfaction survey in corporate client

2. Internal team support

• Co-work with CSM for A level account bidding
  

3. Complaint handling

• Assist Quality Manager to handle the complains when complaint was raised by the VIP clients or d-makers.
• Making final decision if the disagreement happens between clients and customer service in the terms of the solution provided
  

4. Internal customer service support

• Set up & maintain corporate link for new and existing clients
• Upload hotel rate as per corporate client’s request and HRS suggestion and cooperate contracting department to enable hotels bookable
• Draft account fact sheet in the share folder in order to easy up customer service work
• Create and deliver training to customer service team
• Assisting MICE and contracting team to promote HRS friendly hotels
• Making every effort and opportunity to promote HRS mobile solution to all corporate clients
  

Qualifications, (e.g. Tertiary, trade) 学历要求:

• University degree or above

Business/Technical Skills相关技能:

• Proficient English in writing and speaking
• Excellent communication and presentation skills
• Strong team-work spirit
• Being able to work independently
• Knowledge of principles and processes for providing customer and personal service.
• Strong negotiation & convincing skills
• Solid the industrial knowledge with positive thinking

Experience – 工作经验:

Essential 必须的:

• 3+ years in sales related, preferably with experience in hospitality industry
• Experience with MNCs in China and Asia Pacific region

Desirable 期望的:

• Grasp of other foreign languages is preferred
• Local dialect is preferred

HRS全球订房网助你实现个人与职业的梦想！

ＨＲＳ全球订房网创建于德国科隆，始于１９７２年，拥有近４０年的酒店预订经验。ＨＲＳ在其４０年发展历史中，不断创新突破的文化使其成为同行业中的佼佼者并保持着数个骄人的记录。享有全球最大的超过２５万家酒店资源，全球第一家推出在线酒店预订服务，全球第一家推出酒店手机预订服务，全球最佳酒店预订在线解决方案专家，ＨＲＳ当之无愧地被评为德国百年世纪品牌并赢得全球两万五千家商旅用户及近２亿个人用户的尊重和信任。

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如果你喜欢旅游，如果你想领略世界各地文化，如果你想成为在线服务的专家，如果你充满激情，如果你愿意为实现梦想努力，如果你想加入我们的梦之队并成为精英中的一员，如果你想享受工作的乐趣，那么你就是我们期待的新同事！

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