上海招聘

Booking.com BV (the company behind Booking.com?, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.
Booking.com (Shanghai) Co., Ltd. Beijing Branch, one of the support companies in China, is looking for an Operations team leader in Beijing.
As Operational team leader you are responsible for managing and motivating the coordinators in the team. You are responsible for daily operational activities in the Hotels team in North China and together with your Area Manager you identify priorities and manage the team performance to be in line with the company's business need.

Key Responsibilities:
? Oversee coordinators' schedules effectively ensuring requested tasks are completed in accordance with business priorities/needs and quality standards;
? Prioritize and manage the workload distribution amongst the team, focusing on individuals strengths and encourage high levels of performance;
? Provide ongoing support for Area Manager and Senior Account Managers in terms of motivation, workload distribution, training, best practice and advisory guidance in accordance to business needs ;
? Close collaboration and efficient communication with other Operational Team Leader(s) and Operations Manager;
? Set up and continuously improve operational processes and procedures;
? Develop and implement suitable KPIs and quality management system for improvement of qualitative level of operational tasks;
? Optimize current SOPs, introduce, communicate and implement new SOPs according to business;
? Report all operational/technical errors;
? Regularly take over daily coordinators job to maintain knowledge; coordinate projects, roll outs and implement trainings on new procedures;
? Provide training to members as well as regular and ongoing training, support and coaching when required
? Monitor performance and conduct together with the Area Manager mid and end of year performance reviews, setting SMART (specific, measurable, achievable, relevant and time-specific) performance objectives for each individual.

Requirements
? Previews team/people management experience;
? Good communicative and analytical skills;
? Commercial awareness and result driven;
? Fluent in English (mandatory) and proficient in Mandarin (preferred)
? Well-organized, hands-on mentality, multitasking;
? Proactive, enthusiastic and motivating leader;
? Target oriented and flexible in approach;
? Ability to give constructive feedback, to coach and mentor team
? Experience with internet and the hotel industry.


Interested? Please apply directly at www.booking.com/jobs

Booking.com, part of Priceline.com (Nasdaq:PCLN) is Europe's leading online hotel reservations agency by room nights sold, attracting over 35 million unique visitors each month via the Internet from both leisure and business markets worldwide.
Established in 1996, Booking.com offers competitive rates for any type of property, ranging from small independent hotels to a five star luxury. The site is available in 41 languages and offers over 275,000 hotels in 110 countries.

The company's headquarters are located in Amsterdam. We have more than 4,000 employees working in 55 offices worldwide. We believe that the passion of our employees is our strength and this is what drives us towards an outstanding performance.
We offer an international, young and dynamic working environment with a culture that is open, innovative and performance orientated.If you would like to be part of our team, if you think you can make a difference to our rapidly expanding business, come and have a look at our job opportunities.