上海招聘

岗位职责:

客服专员负责客服日常事务及咨询投诉处理，如下销售订单、接热线、投诉处理等。协助其它部门与客服相关的工作。

1、E卡日常客服工作，如下订单（包括礼品卡、充值卡和店卡），处理客户/商户投诉，过期卡，坏卡处理，换卡， 挂失卡等

2、接听客服及维修热线，完成热线接听报告

3、进行E卡充值卡客户的维护及充值

4、更新客服日报告，周报告，月报告

5、更新网站商户信息

6、福利自由行等新项目的订单处理

7、零售客户的销售接待，过期换卡，店卡换购等事务

8、其它客户服务部门相关工作

岗位要求：

1、大专及以上学历

2、反应敏捷，良好的沟通能力

3、有客户关系协调及处理客户投诉经验者优先

Accentiv'（雅智捷）隶属于法国艾登瑞德集团，原雅高服务（Accor Services）。艾登瑞德集团于2010年7月成功在泛欧巴黎证券交易所挂牌上市（EDENREDAC - Euronext Paris）。作为全球著名的CRM领导者以及关系行销咨询与实施专家，Accentiv'（雅智捷）专注于为企业客户度身订制专业的CRM、忠诚度以及激励项目。我们致力于为企业客户构建忠诚度的桥梁，提供专业的关系行销咨询、设计、发展和管理一站式无忧服务。帮助建立企业客户与顾客、渠道以及员工之间健康有效的关系。我们相信良好的关系可以为企业创造更高价值，从而有效提升业绩。我们相信关系致远!
Accentiv'（雅智捷）目前在全球42个国家开展业务。我们的客户遍布零售、快消、酒店、母婴、奢侈品、物流等多个行业，如：米其林、宝洁、丝芙兰、雀巢、DHL、哈根达斯等。
 
Accentiv’ is a subsidiary of Edenred (formerly branded Accor Services), which was one of the two core businesses under Accor Group. The new Edenred Group became independent in 2010 and was listed on the Euronext Paris on July 2（EDENREDAC - Euronext Paris）. As a CRM leader and renowned specialist in relationship marketing consultancy and practice, Accentiv' provides business with tailor-made services to design and manage CRM, Loyalty & Incentive Programs. We are committed to helping our corporate clients build up a loyalty bridge to their customers, partners and employees, and to providing a holistic package of relationship marketing consulting, technology, marketing and operation services. We believe RELATIONSHIPS DO MATTER.
Accentiv’ operates in 42 countries around the world. Our clients in China, covering in various industries of Retail, FMCG, Hotel, Baby, Luxury and Logistic: Michelin, P&G, Sephora, Nestle, DHL, Haagen-Dazs…

公司网址：www.edenred.com
          www.accentiv.cn