上海招聘

Job description / Mission
You will be responsible to provide SAP application management services in Sales and Logistic areas to internal customers globally. This mainly covers third level incident management, problem management and change requests:
- Incidents. Escalation point for external partner to facilitate trouble shooting in customized business logic.
- Change Request. Provide feasibility study based on business requirement, make change happen by realization, test and documentation.
- Organizational development: Maintain key-user community with regular meetings, trainings.
- Co-ordinate with external partner to ensure proper support delivery.
- Projects: Participation in internal projects for SAP implementation when needed
- Customer Relations: Always maintain internal customer satisfaction at high levels by providing proper analysis, correct solutions.
- Develop and optimize internal processes to have better incident analysis and management of external partner.
Our Mission:
Provide Best-in-Class SAP Support to internal AC Customers
Experience Requirements
Minimum 2 years experience in SAP project or support, in area of SDMM.
Must have worked with Multi-National Companies with exposure to multi-cultural environments.
Knowledge / Educational requirements
University Graduate in Computer Science/Information Technology is plus
Personality requirements
Customer Service oriented, Team Player, hands-on, self motivated and pro-active.
Quick learner, helpful nature.
Ready to take on challenges as and when assigned.
Good communicator.
Proven track record of professional behavior in work-place and with other colleagues.
Fluent in English verbally and written is a must.
Country and city description
China, Shanghai
Attachment(s)

关于阿特拉斯科普柯集团
阿特拉斯·科普柯是世界领先的可持续生产力解决方案提供商。 集团为客户提供创新的压缩机、真空解决方案和空气处理系统、动力工具和装配系统。阿特拉斯·科普柯专注于开发具备生产力、能效、安全性和人体工程学特点的产品与服务。公司成立于 1873 年，总部位于瑞典斯德哥尔摩，业务范围遍及全球 180 多个国家/地区。2017 年，阿特拉斯·科普柯收入为 860 亿瑞典克朗（90 亿欧元），员工人数接近34000 名。

关于阿特拉斯 ·科普柯中国
20世纪20年代，阿特拉斯·科普柯的产品以从欧洲进口的方式初次涉足中国市场。1959年，阿特拉斯·科普柯在中国台湾成立了***家公司。时至今日，集团的四大业务领域：压缩机技术、真空技术、工业技术、动力技术，均已全面落户中国，并着力于全面开拓售后服务市场。各业务领域通过全球化网络及多品牌运营，为客户提供包括移动式压缩机、动力工具及泵、气动及电动工具和装配系统等产品，并以覆盖全国各地的销售、分销、服务以及维修网络作为其坚强后盾。截止2017年底，阿特拉斯·科普柯在中国拥有4898名员工，在全国设有200多家地方办事处。作为集团的最重要的市场之一，阿特拉斯·科普柯将进一步发展中国市场，通过创新的工业解决方案，不断扩大在中国的市场占有率，为中国客户持续提供可持续的生产力。