上海招聘

Mission


Team Management & Communication

· Contribute to team development, expertise evolution, anticipate needs and propose training.
· Manage and coordination resource allocation across projects
· Manage talent pools (floating team members) for remote Client-Integrated teams
· Work with external talent companies to source new team members when required
· Set objectives and evaluate team members.
Client Point of Contact
· Identify needs and evaluate potential business solutions;
· Assess client's satisfaction and work to improve the relationship by:
o providing counsel, visibility and consistent results to clients;
o remaining up-to-date on clients’ reality and constraints;
· Hold regular meetings/steering committee with clients, project management, technical leads and with his team regarding portfolio updates and requests prioritization;
· Maintain and grow knowledge on the constant evolutions in the relevant business fields;
· Promote department and share with Management other development opportunities.
Budget Management
· Work with the Managing Directors and Service Director to build and manage the budget
· Perform follow up with clients on a monthly basis to keep budget integrity intact
· Collect new budgetary needs and align previously harvested needs for each budget CFM
· Help prepare the budget roadmap for each fiscal year


Partner Relationship Management
· Foster and maintain regular contact with GNS suppliers, vendors and providers
· Work with these partners to have reductions in price or introduce new solutions to the business.
· Introduce partners to internal clients as necessary to bring innovation into the company.
Process Management
· Act as a Process Owner for ITSM processes as assigned.
· Provide guidance for staff in following processes, and ensure that all processes are followed.
· Ensure that proper that metrics are collected for all established processes.
Technical Reference
· Working with the Online Solution Architects, provide technical reference for technology choices used in our solutions.
· Participate in peer-review sessions and keep up to date with the latest in technology
· Act as a technical reference for the team



Training


Bachelor’s degree in Computer Sciences or in a related field
ITIL Certification
Relevant experience


· 5 years of experience in IT support within a large organization
· 5 years or experience managing or working on IT projects
· Experience managing a team of 5+ administrators


Skills


· Good interpersonal communication skills
· Strong management skills
· Integrity and trustworthiness
· Ability to make decisions quickly
· Strong analysis and problem-solving skills
· Excellent organization skills
· Focus on the needs of clients
· Ability to multi-task and prioritize


Knowledge
· Very good written & spoken English (French is advantage)
· Agile Methodologies (Scrum, Kanban, DevOps) is an asset

About Ubisoft & Shanghai Studio:

Ubisoft’s 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Created in 1996, Ubisoft Shanghai studio, is a vibrant and exciting place where our 600+ talents get opportunities to either co-develop great AAA blockbuster games, create cutting-edge online games or produce fun mobile games.