上海招聘

Responsibility:

- Provide timely quality remote technical support to resolve customers' desktop PC and Personal Media Drive problems via phone. Record and update customers' cases in Tracking System for proper tracking and follow-up.
- Handle inbound and outbound Calls and customer-related issues
- Call logging, status update, call back and follow up until case closure
- Comply to call flow handling
- Remote troubleshooting for Hardware and Software
- Provide a single point of contact for Consumer PC customer for technical phone support
- Use problem solving skills and product knowledge to resolve remote technical queries in a timely manner
- Provide accurate and understandable information to customer remotely
- Generate onsite, pop or bench request when customer's issue is unable to resolve remotely and/or the nature of problem is
- Maintain high level of customer satisfaction whilst providing technical assistance
- Maintain accuracy when logging and/or updating call details in Tracking System
- Be familiar with all processes, Product, technical knowledge, escalation path and customer handling skills
- Remain polite, patient and courteous with customer throughout the service engagement

Requirements:
-1 year related experience
-Must have good command of English, both oral and written.
-Must be able to speaking in Mandarin fluently.
-Technical knowledge of various OS
-Knowledge of MS office
-Knowledge of Networking and Internet Browsers (Internet Explorer, Netscape Navigator)
-Knowledge of basic PC and printer troubleshooting in LAN environment
-Good understanding of Australia, New Zealand or Singapore culture is preferred

赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心最大的服务外包商之一，在上海和广州两地管理着超过1000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
公司网址：http://www.sykes.com
地址:闸北区江场三路221号 电话:66302200