上海招聘

ESSENTIAL DUTIES AND RESPONSIBILITIES

? Answer customer enquiries, and solve their problems on time

? Provide information about the programs supported to enable customers’ access and understanding benefits

? Identify customer’s requirements and ensure that they are answered or routed through to the appropriate support area

? Escalate issues that are outside of the service boundaries

? Manage customer’s escalated cases and ensure that they are answered, tracked and escalated as required

? Perform all procedures according to guidelines including following call flows, work processes, problem resolution, data entry requirements and complaint management processes

? Perform outbound calls to subscribers and partners as required

? Follow correct processes and procedures for any changes in the supplied tools as required

? Provide high level professional and competent customer service to ensure customer’s satisfaction

? Able to communicate effectively with customers

? Ensure that all assigned activities and tasks are performed and or documented in accordance to the Data Quality guidelines

? Willing to follow the working time assigned by immediate supervisor.

QUALIFICATIONS

? Native level of Thai/Indonesian/Vietnamese speaker

? Good command of both spoken and written English and/or Mandarin

? 2 years or above of full time customer facing experience or relevant work experience

? Typing skills minimum 40WPM

? Strong demonstrated Internet navigation skills

? A working knowledge of MS Word and Excel

? Ability to "talk and type" (to be verified at interview stage)

? Good analytical problem solving skills; linear and logical troubleshooting skills (to be determined during interview process)

? Self-disciplined and perceptive

? Action and service oriented – demonstrate initiative and a friendly, "can do" attitude

? Excellent telephone communication skills with clients

? Ability to prioritize, independent, ability to make informed decisions

? Nice voice, strong team spirit and have confidence

For the application, please send your CV/Resume to SYKES.chinacareers@sykes.com

For more information about our company, please refer to http://www.sykes.com/

赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
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