上海招聘

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Adherence to SYKES policies on ethics and integrity
- Provide a high level of technical response to the customers
- Ensure that all communication with customers is within the guidelines of the client
- Follow the prescribed problem resolution procedures
- Handle customer’s product usage questions
- Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines
- Reach and maintain the level of technical competence and customer service skills as required for the post
- Ensure that all data is collected accurately
- Ensure that service levels are achieved as communicated by the Account Manager
- Be willing to follow the working time assigned by immediate supervisor

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Bachelor degree or above
- Native level or proficient in one or more of the following languages: English, Mandarin, Malay, Thai, Indonesian, Vietnamese; both oral and written
- IT education background or at least 1 year related IT experience
- Experience with computer operation, over 12 months experience with MS Word/Excel
- Experience with call center and Notebook/PC will be an advantage
- Solid communications skills, demonstrated customer mindset and service skills

For the application, please send your CV/Resume to SYKES.chinacareers@sykes.com

For more information about our company, please refer to http://www.sykes.com/

赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
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