Cisco技术支持工程师（思科成都）
成都天府软件园有限公司
- 公司性质：国企
- 公司行业：房地产
职位信息
- 发布日期：2013-11-18
- 工作地点：成都
- 招聘人数：2
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师 Helpdesk 技术支持
职位描述
Responsibility:
Tier 1 Engineers provide first line support for the HD Video Teleconferencing products from Cisco Systems. We have proactive alarms checking WAN, LAN, routers, switches and all aspects of the video conferencing products. We also receive phone calls from customers requesting reactive support.
? Provide quality customer service
? Gather the customer's information to create tickets for the engineers to have all the information available
? Gather customer's information in other to resolve any equipment issue
? Be prepared to resolve issues in a timely matter
? Resolve customer issues in a timely manner with the utmost professionalism.
? Be constantly monitoring the system in order to detect any alterations
? Provide resolution to customer questions, problems or concerns that are related to the Cisco Teleconferencing product line.
? Help the customer with any doubt about the operations of the system Ability to interact with team members, service providers and other peers as well as be comfortable working with executive level customers.
? Ability to grown with/keep pace with the technology
Services
Remote Operations Services
? 24x7 Remote Monitoring
? Incident Management
? Problem Management
? Change Management
? Management Reporting
Technical Support
? 24x7 Access to Cisco TAC
? System Level Support
? cisco.com: Leading Online Support
? Maintenance and Software Updates
? 8x5xNBD (or 4 hr) Advance Hardware Replacement with On-site Field Engineer Support
Skill & Experience:
? Knowledge and understanding of networking, including routing, switching and basic VoIP.
? Excellent oral and written communication skills.
? Able to follow multiple processes and procedures.
? Organized and able to work on multiple tasks.
? Schedule flexibility.
? Able to work under pressure
? Self motivated
Tier 1 Engineers provide first line support for the HD Video Teleconferencing products from Cisco Systems. We have proactive alarms checking WAN, LAN, routers, switches and all aspects of the video conferencing products. We also receive phone calls from customers requesting reactive support.
? Provide quality customer service
? Gather the customer's information to create tickets for the engineers to have all the information available
? Gather customer's information in other to resolve any equipment issue
? Be prepared to resolve issues in a timely matter
? Resolve customer issues in a timely manner with the utmost professionalism.
? Be constantly monitoring the system in order to detect any alterations
? Provide resolution to customer questions, problems or concerns that are related to the Cisco Teleconferencing product line.
? Help the customer with any doubt about the operations of the system Ability to interact with team members, service providers and other peers as well as be comfortable working with executive level customers.
? Ability to grown with/keep pace with the technology
Services
Remote Operations Services
? 24x7 Remote Monitoring
? Incident Management
? Problem Management
? Change Management
? Management Reporting
Technical Support
? 24x7 Access to Cisco TAC
? System Level Support
? cisco.com: Leading Online Support
? Maintenance and Software Updates
? 8x5xNBD (or 4 hr) Advance Hardware Replacement with On-site Field Engineer Support
Skill & Experience:
? Knowledge and understanding of networking, including routing, switching and basic VoIP.
? Excellent oral and written communication skills.
? Able to follow multiple processes and procedures.
? Organized and able to work on multiple tasks.
? Schedule flexibility.
? Able to work under pressure
? Self motivated
公司介绍
成都天府软件园是中国11个国家软件产业基地之一、国家软件出口创新基地、国家服务外包基地城市示范园区，位于成都高新区南部园区核心地带，园区已开发建筑面积150余万平方米。同时，天府软件园已囊括科技部认定的“***科技企业孵化器”及“创新人才培养示范基地”，国家人力资源和社会保障部认定的“***创业孵化示范基地”，工信部认定的“国家中小企业公共服务示范平台”，团中央认定的“中国大学生创业园（成都）”，成为四川省内***获得科技部、工信部、人社部、团中央都认定的创业孵化园区。2013年、2014年连续获得“中国服务外包十强园区”***名。2015年7月，中国软件和信息技术服务企业竞争力研究课题组发布《中国软件和信息技术服务企业竞争力报告(2015)》，成都天府软件园荣获“中国骨干软件园区第3名”。目前，天府软件园已成为成都发展新一代信息技术产业的重要载体，成都高端软件及新兴信息服务产业发展和创新的核心聚集区。同时，园区管理着国内知名的创业孵化平台“创业场”以及西部***的***公共技术支撑平台，是成都乃至整个西部在移动互联网领域开展创新创业服务最重要的产业平台之一。