上海招聘

At Enlogic, we're seeking an experienced Field Application Engineer for our new Asia-Pacific sales region. In this technical customer service role, you manage relationships with Enlogic sales personnel, partners, and end users to provide pre and post sales technical support services. You will also network and interface with Technical Support personnel in other regions as well as the company R&D personnel to other senior management members to create consistent policy and assist in resolving customer technical issues globally. Over time, you will be responsible to grow, train, and manage the technical support team as needed to provide excellent customer support.

Lacation :ShangHai

Key responsibilities include:

1. Build and manage the regional pre and post sales technical support team to provide primary technical product support toEnlogic sales personnel, strategic partners and end user customers ofEnlogic hardware and software products within the Asia-Pacific region

2. Manage multiple priorities and provide frequent updates as required to maintain high quality support with key stakeholders.

3. Act as champion for customer issues; provide all support and seek assistance when necessary to troubleshoot and resolve these issues to high customer satisfaction in a timely manner.

4. Support pre-sales activities in the region by providing timely support to internal sales teams and partners when necessary. Become internal expert on product use, application, and integration with other management systems to act as the local product subject matter expert.

5. Provide secondary backup support services to other global regions as necessary

6. Work with Technical Support personnel in other regions to establish consistent global policy and procedure

7. Deliver technical product training to sales personnel and strategic partners as necessary

8. Initially will manage all inbound tech support inquires (phone and email); will hire, train, and manage technical support team as necessary to support the entire Asia-Pacific Region

Requirements:

1.Engineering and or Computer Science/Networkingtechnical degree

2.Must be fluent in English with excellent written and verbal communication skills

3.5+ years in Technical or Engineering Role

4.3+ years in Technical Support or Customer Service Role

5.Experience in managing people in previous role

6.Willingness to travel domestically and internationally as required

Enlogic is a global technology company focused on creating innovative energy management solutions for business and industry. Enlogic will provide power distribution and environmental management hardware and software for the IT computer room and data center markets. Enlogic seeks to be the global innovation leader in this market by providing a suite of specialized solutions that uniquely solve the real world application problems faced by CIOs, IT Managers, and Facility Managers.

Enlogic is a high-technology, value-priced leader in all businesses they pursue. Enlogic intends to build a globally recognized brand with high performance R&D, Sales , Marketing, and Support systems. Enlogic will invest heavily in technology and high-performance personnel to provide industry leading innovation. Enlogic will seek other opportunities to expand and invest in related IT and industry energy management related products and solutions, and offer high-valued opportunities that can leverage the core business technology.

Headquarters and R&D Center of Enlogic is located in Shanghai, China. Primary sales offices are located in USA for the Americas region, UK for the EMEA region, and Shanghai, China for the APAC region.

Benefits:

We provide a flexible and harmonious working atmosphere, modern and superior working environment, well-organized training and promotion system.

Besides the competitive salary and mandatory social insurance and housing fund, we also provide our employees with the competitive extra welfare programs as follows:
1 Premium of life insurance/ accidental insurance
2 Supplementary medical insurance to employees and his/her child
3 Supplementary housing fund
4 Meal allowance
5 Transportation allowance
6 Annual physical examination
7 Outing
8 Long term service award


Culture:

Enlogic is a group of active and young people who are well educated and full of enthusiasm.

Our Values

激情（Passion）、 创新（Innovation）、使命（Accountability）、坚毅（Persistency）、包容（Fusion）

Welcome to our team!

http://www.enlogic.com