上海招聘

Specific Duties:
1. Respond to customer inquiries via live chat/email/phone, and solve customer’s issues in a professional and timely manner.
2. Outreach customers with product information, site changes and policy updates.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4. Accurately record customer feedbacks using the customer service tools.
5. Summarize and provide customer feedback to management.
6. Maintain departmental standards of quality, customer satisfaction, productivity and problem resolution.
7. Perform related duties as assigned.

Job Requirements:
1. Bachelor degree graduate in 2013.
2. Strong logic thinking and problem solving capability.
3. Passion on customer service related work.
4. Good command of oral and written English. Oversea experience is preferred.
5. Proficiency with Microsoft Office and e-commerce.
6. Special language skill like Cantonese, Japanese would be a plus.

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************