上海招聘

Job Title: Sr. Manager - Revenue Management


Description Purpose:
With more than 88 million active users globally, eBay is the world's largest online marketplace, where

practically anyone can buy and sell practically anything. Founded in 1995, eBay connects a diverse and passionate community of individual buyers and sellers, as well as small businesses. Their collective impact on e-commerce is staggering: In 2008, the total worth of goods sold on eBay was USD$60 billion - $2,000 every second.

Specifically, eBay CN enables global trading by providing the leading cross-border online platforms in the largest export-driven economy China. We connect millions of Chinese sellers with ’00 millions of overseas buyers; we also

enable Chinese buyers to find unique and authentic items from the most trusted sellers around the global.

Greater China CS team is based in Shanghai and takes full responsibility of customer services and Power Seller

account development to grow trading activities in a dynamic global eBay online marketplace.


This role will:
· Manage the two teams(14P/team), one is based in SH, another is based in SZ to provide the value added service to the middle level of Greater China Sellers
· Report to the GC CS director directly, with a dotted line to the director of APAC CS revenue generation
· Active role in sharing best practices within the region
· Responsible for driving sustainable business growth of power seller group
· Improve Trust & Safety performance to enhance better e-commerce user experience
· Work with cross function internal teams to drive specified group of clients to meet business metrics
· Be an opportunity for a high achiever to be part of a dynamic, high growth and fast-paced organization.


Responsibility/Activity:
Drive power seller success on eBay global trading platform: (approx 40%)
？ Scale up power seller activities by providing constructive business consultation and key business issue diagnosis;
？ Seller business growth through timely policy/platform changes update, selling strategy consultant, and key account issues solving;
？ Investigate and deep dive the new policy& platform impact to power seller business, and initiate, guide and enforce seller best practices
？ Work collaboratively with external and internal resources, including trust & safety team, product management team, marketing team, and business development teams to meet the business targets
？ Identify Opportunities and conducts experiments/pilots which help Business Goals
？ Budgeting and Forecasting Business Goals & Metrics
？ Business Goals include : Top Line, Revenue, Retention & Growth


Improve Seller trust & safety performance: (approx 40%)
？ Improve seller trust & safety metrics performance through problem identify, issue diagnosis, solution providing and business implementation to grown sustainable business
？ Escalate aggressively the Trust & Safety consequence on top seller, and collaborate with seller to provide better buyer experience
？ Identify the key factors of low Trust & Safety performance based on top seller status investigation and extent the best practices to broader seller group


Providing a vital communication linkage between seller and international functions: (approx 20%)
Working closely with international and cross functional teams for business development and best practice sharing



Candidate Profile Qualifications:

Education or professional qualification/certification:
· University and Degree Qualified in Business, Economics, Computer Science (or analytical discipline).
· Track record of academic, professional achievement
Experience:
· At least 8 years sales or business development experience with solid selling record and team management calibration
· Experience in operation, e-commerce or internet industry is a plus
· An independent, proactive and effective player under pressure
Skills:
· Fluency in English and Chinese (spoken & written)
· Excellent interpersonal and communication skills
· Logic thinking and strong quantitative analytical skills
· Ability to self-educate and work autonomously with minimal supervision
· A fast worker, committed to meeting targets and deadlines
· Results oriented and self motivated, takes the initiative, thinks through things and makes things happen
· Passion for the internet

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************