上海招聘

MAIN RESPONSIBILITIES:

? Clarification of upcoming claims in front of the customer and / or transfer those immediately to the responsible WABCO quality organisation
? Handling of 0-KM claims
? Handling of field claims,(warranty claim information and invoice collection and field parts return to CIC,)
? Customer update on claims resolution and final feedback
? Tracking of claims handling and regular reporting
? Support PRP and CQ leader
? Support CRM/CPM in daily customer interaction

PROFILE:

? Product knowledge and technical skills
? Experience in quality management
? Good communication skills
? Deep customer knowledge
? English at written level
? Willingness to travel and/or to relocate close to customers’ plants, high flexibility

OUTPUT:

? Daily claims report
? Monthly service report

公司主要负责威伯科所有产品的销售和技术支持。截至今日，公司已在全国各主要城市都设立销售办事处和售后服务站。为顺应业务的迅猛发展和更好地为客户服务，我们计划在不久的将来设立更多的办事处和服务站。