售后服务工程师 Service Technician
豪德机械(上海)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2013-10-14
- 工作地点:上海-松江区
- 招聘人数:1
- 工作经验:二年以上
- 学历要求:大专
- 语言要求:英语良好
- 职位类别:售前/售后技术支持工程师
职位描述
Responsibilities:
工作职责:
1. Technical service: Perform in daily work the following service jobs assigned by team leader:
技术服务:执行团队领导分配的日常服务工作:
a) remote service: appointed by team leader, work together with sales company and producing company service dept. to perform remote service to solve the problem at customer site by telephone, fax, e-mail or remote accessing into the machine.
远程服务:由团队领导安排,与经销商工程师以及母公司的服务部门一起合作,通过电话,传真,邮件或直接远程访问客户机器来提供服务。
b) field service: instructed by team leader, you will go to customer site to perform on site field service together with sales company technicians, fix the malfunctioned machines, fine tune the machine performance and give suggestion to the customer for maintenance.
现场服务:在团队领导的安排下,到客户工厂,与经销商的服务工程师一起维修机器,调整机器参数并指导客户正确维护机器。
c) spare parts service: you will provide technical advice for sales company/direct customer to purchase correct parts, help service administrator to prepare commercial contract. You shall assist team leader to audit and study the spare parts consumption and give in time suggestion to reach a secured and fast moving spare parts inventory.
备件服务:为经销商/最终客户提供技术指导,协助订购备件,帮助备件专员准备备件销售合同,协助团队领导统计审核备件的销售情况并预计合理的备件调配时间以减少库存。
d) repair station: you will work under team leader’s instruction, to perform repair work of CNC spindles, Gluing pot and Benz unit. You will assist team leader to keep the station at an efficient level.
维修站:在团队领导的指导下,执行诸如维修机床主轴,胶锅等工作。协同团队领导高效地运营维修站。
2. Sales support: support product managers and sales company; provide technical advice on request to increase sales of machines.
销售支持:支持产品经理和销售公司,提供技术支持以促进整机销售。
3. Service data maintenance: you shall well prepare each service logs and visit reports into the database, help team leader and administrative person to maintain a well-organized CRM system.
服务信息维护:仔细完成每次服务和访问报告,并输入数据库,协助团队领导和维护人员建立良好的客户信息系统。
任职要求
Qualifications Required:
1. College or University graduate major in mechanical or related field.
机械或相关专业,大专或本科学历
2. Over 2 years of related working experience. Experience in wood industry as service engineer is preferred.
有2年以上的相关工作经验,有木加工机械售后服务工程师工作经验者优先
3. Very good communicating skill. Can use English fluently for technical discussion, report writing. Familiar with computer and software such as CAD/ERP system
很好的沟通能力。可以熟练使用英语进行技术讨论,书写报告。口语和书写能力良好。熟练使用电脑和相关软件如CAD,ERP等。
4. Used to frequent travelling both domestic and abroad,
适应频繁出差,根据公司要求可以到国内或国外的进行服务工作。
公司介绍
豪迈集团的总部座落在德国南部,创业于1960年,迄今已成为全球性板材制造机械领域的标志。1995年,豪迈集团将其业务扩展至中国,在上海松江区成立豪德机械(上海)有限公司。豪德公司的产品种类既面向于国际地板和家具制造行业,同时也服务于内地手工制造业。目前,豪迈集团在全球共有4500名员工,在6个国家有其制造工厂。
近几年豪德公司发展稳定,2005年庆祝了其新厂区的开业典礼。公司的不断发展需要高素质、充满活力的员工。如果您符合我们的要求,请提交申请,为加入国际化公司迈出您的第一步。
HOMAG MACHINERY (Shanghai)Co. Ltd. is a member of the German Homag Group, the world market leader in manufacturing machines for the woodworking industry.
Homag Group, headquartered in South Germany, started its business in 1960 and in the course of time its innovative products became the worldwide benchmark in their industry. In 1995, Homag expanded its business to China by founding HOMAG MACHINERY in Songjiang, Shanghai. HOMAG MACHINERY manufactures a wide range of machine types for the international flooring and furniture industry as well as for the local, individual carpenter. Currently the Homag Group employs more than 4.500 people worldwide and manufactures machines in 6 countries.
In the last years HOMAG MACHINERY grew constantly and In 2005 celebrated the opening of its second factory in Songjiang. To ensure the steady growth of our company, we are always looking for highly qualified and motivated people. If you think you fit into our team, then complete your application and you have already done the first step into an international company.
备注:(1)请应聘者在投递简历时在邮件主题或信封左下角注明应聘职位的名称。
(2)本公司位于松江工业区,在莲花路地铁站有班车接送。
联系方式
- 公司地址:地址:span方塔北路685号