上海招聘

Standard: 1.College degree

2.Ability to communicate effectively in English

3.Familiarity with Sales/Marketing tools

4.4+ years experience as a Sales Manager at a 5-star hotel.

5.Ability to provide legible communication.

6.Ability to do basic arithmetic.

Work Skills: 1.Ability to prioritize, organize work assignments;delegate responsibility

2.Ability to promote positive relationships with guests and staff

3.Ability to ensure confidentiality of guest and hotel data.

4.Ability to work within a cohesive team or perform job functions independently with minimal

supervision.

5.Ability to enforce hotel’s quality standards, procedures, etc.

6.Ability to lead a cohesive team to perform job functions and staff and follow up with corrections

when necessary.

7.Ability to be a clear thinker, analyze and resolve problems exercising good judgement.

8.Ability to focus attention on details.

9.Ability to report market trends in designated market.

10.Ability to assist hotel special event / food and beverage promotion sales activities.

11.Ability to remain calm and courteous with demanding /difficult situations

12.Ability to work long hours, 5-6 days a week

13.Ability to balance time and work well with deadlines.

14.Ability to ensure full manning of ERS team at all times

15.Ability to conduct show talk / MSP / annual staff re-certification.

16.Good knowledge of yield management.

Essential job functions:

1. Maintain a complete knowledge of all hotel services/features and hours of operation.

2. Maintain a complete knowledge of and comply with all hotel and departmental policies and procedures.

3. Maintain a complete knowledge of the computer according to specifications.

4. Access all functions of the computer according to specifications.

5. Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.

6. Handle inquiry call according to departmental procedure.

7. Handle guest complaints by following instant pacification procedures ensuring guest satisfaction.

8. Promote positive relations with guests and employees.

9. Maintain a high level of knowledge in reference to The Ritz-Carlton product.

10.Maintain a high level of knowledge of the competition’s product.

11.Maintain good relations with counterparts at competing hotels; promote all Ritz-Carlton Hotels whenever possible.

12.Design and work within the market plan. Maintain file database.

13.Ensure the sales workforce meets solicitation and maintenance call requirements, makes outside sales calls, handles all incoming inquiries.

14.Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and Ritz-Carlton telephone etiquette.

15.Ensure the sales workforce anticipates and responds to all customer needs within a timely manner.

16.Process paperwork to other departments promptly. Complete all assigned paperwork within a timely manner.

17.Follow up with in-house guests who are part of the ERS program.

18.Plan and prepare appointments for sales trips and follow up in a timely manner.

19.Attend designated trade shows/sales trip.

20.Maintain a file base of client information.

21.Attend and/or facilitate departmental and hotel meetings as required.

22.Entertain clients in all outlets as necessary.

23.Successfully complete the training/certification process for this position.

24.Maintain and energize the ERS program and staff.

25.Always book “smart” in respect to patterna of demand.

26.Build and maintain positive relations with International Sales Offices.

27.Handle PTG clients and designated ERS accounts.

28.Oversee all RFP. Enrollments and review with concerned ERS staff and DOS.

The legacy of The Ritz-Carlton begins with the celebrated hotelier Cesar Ritz, referred to 'as the king of hoteliers and hotelier of kings' by King Edward VII. Beginning in 1910, The Ritz-Carlton Hotels were established in the United States under the supervision of Cesar Ritz. In August 1983, the history of The Ritz-Carlton Hotel Company, L.L.C. begins, and it begins with a simple dream...to create the finest hotel company in the world. The company won the coveted Malcolm Baldrige National Quality Award an unprecedented two times, in 1992 and again in 1999. Now we have 63 Ritz-Carlton hotels all over the world. Our vision is 'To be The Premier Worldwide Provider of Luxury Experiences'. Our Credo express the Company's commitment to both internal(employees) and external guest. The Employee Promise continues to provide us with parameters and consistent direction when creating our own work environment. It is a constant reminder that our company makes the same commitment to our Ladies and Gentlemen as it does to our guest.
For the 3rd consecutive time, The Portman Ritz-Carlton, Shanghai has been awarded "Outstanding Best Employer in Asia" and "Best Employer in China" by Hewitt Associates and 21st Century Business Herald. In recognition of its service excellence, the hotel has also won "Overall Best Business Hotel in Asia" Award for the 3rd year and "Best Business Hotel in China" Award for the 5th time by Bloomberg TV and Business Asia magazine. Additional honors include Travel + Leisure magazine's "500 Greatest Hotels in the World" for the 3rd year in a row.
Our Motto is:" We are Ladies and Gentlemen Serving Ladies and Gentlemen".
The Employee Promise:
At the Ritz-Carlton, our Ladies and Gentlemen are the most important resources in our service commitment to our guests.
By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton mystique is strengthened.
丽嘉的传奇开始于著名的饭店老板CESAR RITZ,他被爱德华七世誉为‘饭店业的国王’以及‘为国王服务的饭店老板’。在CESAR RITZ 的管理下，丽嘉酒店在美国于1910年开张，1983年8月，丽嘉酒店公司正式成立。到目前为止，全球已有63家丽嘉酒店。在未来3年内，将有多家丽嘉酒店在中国开张。丽嘉酒店公司于1992年和1999年史无前例地两度荣获了梦寐以求的美国国家质量奖。丽嘉酒店公司着眼于‘成为世界范围内豪华体验的首要提供者’。我们的信条明确了公司对内部客人（员工）和外部客人的承诺，我们的员工承诺为创造积极的工作环境提供了参考标准和指导。它将不断提醒我们要对我们的绅士和淑女们和客人履行同样的承诺。
上海波特曼丽嘉酒店座落于繁华的南京西路，酒店被评为《Travel +Leisure》杂志2003年度和2004年度“世界500强酒店”并在由翰威特咨询公司，《亚洲华尔街日报》及《远东经济评论》杂志联合举办的三届“亚洲最佳雇主”和“中国最佳雇主”评选中荣登榜首。酒店还两次荣膺“亚洲最佳商务酒店”的殊荣并四次蝉联“中国最佳商务酒店”的桂冠。
我们的座右铭：我们以绅士淑女的态度为绅士淑女们忠诚服务。
员工承诺：
在丽嘉，我们的绅士和淑女是对客服务承诺中最重要的资源。
通过实施信任、诚实、尊重、正直和承诺的原则，我们培养并充分发挥员工的天分以达到个人和企业的互利。
丽嘉致力于创造一个尊重差异化、提高生活质量、实现个人抱负、巩固丽嘉成功秘诀的工作环境。