上海招聘

We are looking for a Cantonese speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.

As a Customer Service Executive, you will be working 40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Main Responsibilities:

Handle pre and post reservation inquiries by e-mail and fax;
Modify, change and/or cancel existing reservations;
Assist hotels/guests to arrange special requests;
Liaison between guest and hotel to resolve complaints;

Required Skills:

Excellent communication skills;
Problem solving skills;
Sense of responsibility;
Independent and customer focused.

Our ideal candidate is:

Native Cantonese speaker;
Fluent in written and spoken English (IELTS 6.0 or CET 6 preferred);
Available Full-time (40 hrs/week) and flexible in work schedule (including weekends and public holidays);
Experience with internet and hotel industry is desirable.

What Booking.com will offer YOU!!!

Competitive salary package;
15 days annual leave;
International working environment;
Convenient office location in the center of Shanghai;
Quarterly Bonus Plan 12% of your salary, based on set targets.

职位描述
Booking.com公司现招募粤语客服专员。公司拥有多元化、国际化的舒适工作环境，倡导开放、创新、以业绩为导向的公司文化。Booking.com的业务规模和范围、对人的承诺，以及高标准的诚信度使我们成为理想的工作场所。
客服专员的每周工作时间为40小时，实行轮班制，负责处理酒店预订前后的咨询，同时也作为客人和酒店之间沟通的桥梁。
主要职责：

通过电子邮件及传真处理酒店预订前后的咨询；
修改、更改和/或取消已有预订；
协助酒店或客人处理特别要求；
在客人和酒店之间沟通并处理投诉。

技能要求：
优秀的沟通能力；
处理问题的能力；
良好的责任意识；
独立工作的能力，坚持以客户为本。
职位要求：

母语为粤语；
英语写作及口语能力优秀（雅思成绩达到6.0分或通过大学英语六级考试者更佳）；
可全职工作（40小时/周），接受弹性制的工作时间（包括双休日及公共假期）；
具备互联网及酒店行业相关工作经验者为佳。

Booking.com提供的待遇：
有竞争力的薪酬；
15天年假；
国际化的工作环境；
在完成既定目标的前提下，公司提供薪酬的12%作为季度奖金。

Booking.com, part of Priceline.com (Nasdaq:PCLN) is Europe's leading online hotel reservations agency by room nights sold, attracting over 35 million unique visitors each month via the Internet from both leisure and business markets worldwide.
Established in 1996, Booking.com offers competitive rates for any type of property, ranging from small independent hotels to a five star luxury. The site is available in 41 languages and offers over 275,000 hotels in 110 countries.

The company's headquarters are located in Amsterdam. We have more than 4,000 employees working in 55 offices worldwide. We believe that the passion of our employees is our strength and this is what drives us towards an outstanding performance.
We offer an international, young and dynamic working environment with a culture that is open, innovative and performance orientated.If you would like to be part of our team, if you think you can make a difference to our rapidly expanding business, come and have a look at our job opportunities.