上海招聘

Job Purpose:

1. Partner with sales and provide technical support for winning new customer accounts and new project.

2. As a customer contact window, be the ultimate owner of customer satisfaction.

3. To transfer new technologies from TD or other technology partners and be device owners.

4. To introduce the new technology to bumping line and achieve the new product with timely cycle time and high quality by co-worked.

5. Cost process complexity reduction

6. Reliability test for new product and transfer the new product to mass production

Job Responsibility:

1. Establish and maintain methods, procedures and templates for providing engineering services to customers in new product introduction, pilot runs and volume manufacturing

2. Provide engineering services to each customer via CE account management.

3. Monitor the effectiveness of customers servicers by customer feedback and industry benchmarking and pursue continuous improvement.

4. Initiate and approve improvements on Business flows/systems: SMIC now (with Sales); e_PIDB, WIP and e-Tech

5. Customer Satisfaction: Customer surveys. Customer complaints, customer business review ratings, customer visit/audit/conference call

6. Technical spec transferring from Rd or customer directly and judge the spec and compatibility ofr bumping line base on design rule

7. To prepare material and parts for new product, such as, mask /stencil,etc

8. New product documentary and systematic preparation, MES flow setup/handbook/product information

9. To co=work with module for new product setup and live wafers pi-run

10. Outgoing product quality control and cycle time control

11. To proceed reliability test or trace the result at customer site for new product

12. To solve the issue happened in line and application/reliability problem at customer site

13. To prepare CPF and HVM report, smoothly transfer new product to mass product

Job Requirements:

1. Bachelor degree above

2. Good English skills

3. At least 2 years related experience

4. Good computer skills in MS office

5. Should have good core competencies on Customer Service Oriented, Communication skills, Teamwork spirit, Proactive, Pursue Excellence, innovation & Continuous Improvement, Planning and execution, Analytical Thinking & Problem Solving.

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