上海招聘

Department: Anantara Vacation Club Operations

Reports to: Club Services Supervisor

Position Overview:

To serve as the key contact point for our Club Owners, provide customer service and reservation service to Club Owners in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring sales contracts are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

- Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction.

- Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner.

- Handle all customer concerns or complaint to a satisfactory resolution.

- Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MNOR departments.

- Encourage use of Club resorts to achieve a high occupancy and maximum use of space.

- Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values

- Role Model behaviors expected from staff in line with company values

- Complete other tasks that may be assigned by Management from time to time.

- Strive to achieve key performance indicators for customer satisfaction ratings

- Minimize instances of contract cancellation due to service delivery failure

- Help ensure Club Resorts operate at an Occupancy level in line with company targets

Qualifications:

- Bachelor degree (desirable)

- Excellent English written and verbal skills. Other languages an advantage

- Minimum of two (2) years work experience.

- Previous work experience in a timeshare, hotel reservations department or hospitality related call centre strongly preferred

- Excellent computer skills with a good understand of reservation software systems.

- Strong customer service ethic. Ability to deal and handle one to one difficult and complaint situations with customers.

- Strong communication and written skills

- Well organised, high level of attention to detail, ability to communicate effectively with other departments

- Team member with strong work ethics, flexible in approach and supportive of others (essential)

Brand Summary

Anantara Vacation Club (AVC) is an exciting multi-destination Shared Ownership Club launched in the Asia Pacific region. It is developed by Minor International PCL, one of the largest hospitality and leisure companies in the region. Minor is listed on the Thailand Stock Exchange and has over 25,000 employees.

Currently, AVC Club Resorts are located in some of the most desirable locations in the world including Phuket, Koh Samui, Bangkok, Bali, and Queenstown New Zealand. AVC is continuously expanding into new destinations across Asia Pacific and the rest of the world.