Service Specialist 服务专员
英域成语言培训（上海）有限公司（EF 英孚教育）
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：教育/培训/院校
职位信息
- 发布日期：2013-09-16
- 工作地点：天津
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：前台接待/总机/接待生 客服专员/助理(非技术)
职位描述
Service Specialist 服务专员
Service Specialist is responsible for visitor reception and general student service in each center. The Service Specialist creates a welcoming atmosphere for all people in the center, including center access management, APP/Walk-in reception and handover to Course Consultant, booking and check-in services, communicating EF policy and other information, and student follow-up via the Progress Management System. The Service Specialist also needs to respond to student’s requirements when s/he is seeking help or guidance.
Key responsibilities:
Create and maintain a happy and welcoming environment for student and prospects
Help students plan and review study progress according to EF’s learning approach Follow up and keep students informed and updated on changes within the center
Collect student feedback and cooperate with relevant colleagues to promptly solve issues
Maintain general center cleanliness and discipline.
Liaise with Course Consultants with regard to potential course extension, renewals and referral follow-up
Support other center functional teams when needed
Perform administrative duties as required
Assist with Center projects as needed
Requirements:
? College or above
CET-6 and above, good English communication skill
Customer service experience is preferred
For applying this position, please send your CV to: smartjobs.hr@ef.com
服务专员负责访客接待和校区日常学生服务；为校区所有人员创造愉快的学习环境和氛围，包括中心出入管理，访客接待并引荐给课程顾问，课程预订和登记，及时将EF政策和信息通知学员，通过学习进度管理系统跟进学员，为学员提供必要的帮助和指导。 任职要求：
拥有大专以上学历
CET-6级以上，流利的英语沟通能力
具备相关客服经验者优先
工作地点： 天津英孚成人英语培训中心
工作时间： 一周五天，8小时工作制，轮班：09:00-18:00, 11:00-20:00, 12:00-21:00：休息两天，非连休。 有意者请将简历发送至: TJ.recruit@ef.com
Service Specialist is responsible for visitor reception and general student service in each center. The Service Specialist creates a welcoming atmosphere for all people in the center, including center access management, APP/Walk-in reception and handover to Course Consultant, booking and check-in services, communicating EF policy and other information, and student follow-up via the Progress Management System. The Service Specialist also needs to respond to student’s requirements when s/he is seeking help or guidance.
Key responsibilities:
Create and maintain a happy and welcoming environment for student and prospects
Help students plan and review study progress according to EF’s learning approach Follow up and keep students informed and updated on changes within the center
Collect student feedback and cooperate with relevant colleagues to promptly solve issues
Maintain general center cleanliness and discipline.
Liaise with Course Consultants with regard to potential course extension, renewals and referral follow-up
Support other center functional teams when needed
Perform administrative duties as required
Assist with Center projects as needed
Requirements:
? College or above
CET-6 and above, good English communication skill
Customer service experience is preferred
For applying this position, please send your CV to: smartjobs.hr@ef.com
服务专员负责访客接待和校区日常学生服务；为校区所有人员创造愉快的学习环境和氛围，包括中心出入管理，访客接待并引荐给课程顾问，课程预订和登记，及时将EF政策和信息通知学员，通过学习进度管理系统跟进学员，为学员提供必要的帮助和指导。 任职要求：
拥有大专以上学历
CET-6级以上，流利的英语沟通能力
具备相关客服经验者优先
工作地点： 天津英孚成人英语培训中心
工作时间： 一周五天，8小时工作制，轮班：09:00-18:00, 11:00-20:00, 12:00-21:00：休息两天，非连休。 有意者请将简历发送至: TJ.recruit@ef.com
公司介绍
关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.
联系方式
- Email：payroll.china@EF.com
- 公司地址：地址：span英孚教育成人英语培训中心