Technical Service Engineer
英威达管理(上海)有限公司
- 公司规模:500-1000人
- 公司行业:金融/投资/证券 石油/化工/矿产/地质
职位信息
- 发布日期:2013-07-11
- 工作地点:上海-卢湾区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语良好
- 职位类别:售前/售后技术支持工程师
职位描述
Position: Technical Service Engineer
Location: Shanghai, China
Role: As the Technical Service Engineer, lead Molding trials and resolve customer issues in an expeditious manner. Ensure that there is good flow of information between Technical and Commercial teams with proactive actions.
Responsibility: Manage key application developments at customers in Asia Pacific area- concept to commercialization
Expectations:
· Determine key gaps to address Asia customers’ needs, especially in focused area.
· Ensure good interaction and communication with Product Technology and Commercial teams, and 3rd party laboratories as needed to help advance and close programs at customers.
· Share case studies on successful closes.
Responsibility: Lead molding trial & technical seminars for China and rest of Asia as needed.
Expectations:
· Call on customers in a timely manner in case of a reported problem (Typical expectation - 1st contact within 24 hours of a reported problem, within 5 business days with an update, and within 7-10 business days with a final report).
· Plan for mold trials of INVISTA products to ensure success by thinking through potential risks and mitigation actions – Involve the global technical community.
· Actively looking for opportunities to provide customers with technical seminar, especially in focused area.
· Summarize best practices through successful trouble shooting, mold trial and team shared case studies.
· Determine processing advantages including cycle time, flow, processing window, and other secondary processes for focus apps.
Responsibility: Lead Asia-Pacific Moldflow analysis for Asia customers using EDD data from Datapoint Labs.
Expectations:
· Identify Moldflow vendor to run analysis desired by customers in Asia – coordinate with Application Technology team on Mold flow inputs, CAD file from customers and transmit information to Moldflow vendors for simulation.
· Evaluate the analysis results from 3rd party vendors and ensure the results to meet customers’ need.
Responsibility: Translate molding best practices with TORZEN Marathon? resin for CAC & HPPA products.
Expectations:
· Fully understand the molding process and best practices for CAC with TORZEN Marathon? resins.
· Translate and guide customer to apply the material correctly.
Responsibility: 100% Compliance
Expectations:
· Understand, Internalize and Implement compliance actions with a focus on intellectual properties, product stewardship, and Antitrust while dealing with 3rd parties and validation partners.
Requirements:
· Bachelor’s degree in Chemical Engineering, Plastics Engineering, Polymer Science, Materials Science or Chemistry, Master’s Degree preferred
· Experience in injection molding, ideally with large parts in PA66 or other crystalline resins
· Experience in customer issue resolution and technical problem solving
· Direct working experience with customers on Specification package development
· Tolling experience is highly desirable
· Fluent in English and Chinese
公司介绍
As a member of the INVISTA team, you will also be part of Koch Industries, Inc.'s affiliates, one of the largest privately-held companies in the world. Koch companies have a presence in nearly 60 countries with approximately USD100 billion in revenues and employ about 70,000 people. INVISTA extends across the globe with particular growth in Asia, where investments totaling more than USD1 billion in projects have been announced since 2006. For more information on INVISTA, please visit www.INVISTA.com.
We are continually looking for motivated and talented people who will help us meet the challenge of providing excellent customer support, pursuing continuous innovation and creating long-term value for customers and society.
For information on available positions in Asia, visit www.INVISTAcareers.com
英威达是全球最大的聚合物和纤维综合生产商之一总部设在美国,旗下约有16,000名员工。英威达的全球业务凭借对市场的深入了解、技术的革新、以及享誉全球的知名品牌和商标组合,为客户提供超卓的价值。英威达知名品牌与注册商标包括:LYCRA®(莱卡®)纤维,COOLMAX®面料,CORDURA®面料,安特强®地毯纱线,STAINMASTER®地毯等。从我们身穿的服饰,脚踏的地毯,到系在身上的汽车安全带,我们通过不断的创新改变着人们的日常生活。加入英威达,你将有机会成为创造这些变革的其中一员。
作为英威达团队的成员,你将同时成为科氏工业集团的一份子。科氏工业集团是全球最大的私人企业之一,在全球拥有约70,000名员工,年营业额约达1,000亿美元。英威达致力于全球扩展,在亚洲的增长尤其迅速:在过去的18个月内,英威达在亚洲地区已宣布或正在进行的投资项目金额已超过10亿美元。如需了解更多信息,请浏览www.INVISTA.com.
我们始终在寻求兼备事业进取心和聪明才智的人才与我们并肩应对挑战,为客户提供优质服务,推行不断创新并带动市场需求。
有关亚洲的招聘职位信息,请浏览www.INVISTAcareers.com