上海招聘

International Practice Solutions Manager –APAC Region

Who we are:

Merkle, Inc. is the nation’s largest and fastest growing customer relationship marketing (CRM) agency with a team of over 1,400 exceptionally talented people working throughout the United States, China and the UK. This is a place where exceptionally talented people want to be -- a place where they can harness their skills, build enduring relationships, and do remarkable things they otherwise wouldn’t.

Merkle is also a place where clients want to do business. For more than 20 years, many of the world’s top brands, financial institutions and leading nonprofit organizations have partnered with us to maximize the value of their customer portfolios. Our clients include Dell, Microsoft, Nike, Samsung, Bank of America, JP Morgan Chase, the American Cancer Society, Next and Royal Caribbean to name just a few.

We’ve created an ecosystem where talented people can be comfortable and thrive. We have fun - but we also work hard. We execute. We innovate. We achieve. We take care or our clients, and each other.

A company filled with this level of talent and passion is going to get noticed. And we are proud of the recognition we’ve received. We’ve been recognized by Forrester Research as a “Leader in Database Marketing” 3 consecutive times, and among Advertising Age’s “Ten Agencies to Watch in 2012 and our CEO, David Williams, was named “CEO of the Year” by SmartCEO magazine.

Merkle’s International Practice provides marketing strategy and multi-channel campaign execution for Merkle’s clients operating outside of the US. We do this by providing client advisory services, account management and execution through our international capability network.

So if you’re smart, passionate, fun, and committed, consider joining Merkle, where you’ll fit right in.

What we need:

We are seeking a direct marketing specialist to manage the delivery of solutions across a number of strategic accounts. The APAC Solutions Manager will establish and maintain a strong partnership with clients, partners and internal teams by ensuring successful execution of deliverables and by providing overall efficient account management to Merkle’s clients in the Asia Pacific region.

Key Tasks and Responsibilities:

• Establishing working partnerships with clients and internal teams
• Coordinating workflow and communication with other team members
• Day to day account servicing and management of internal & client expectations
• Researching and providing recommendations on CRM solutions for clients
• Campaign timeline management
• Recommending effective marketing channels (online and offline) and developing test plans
• Working with internal client teams and analysts to provide an optimal content strategy
• Driving business by ensuring key program goals are met
• Responsibility for on time, on strategy, accurate program execution
• Keeping abreast of the latest news and trends in the industry

Experience Required:

• Minimum of 3 years agency experience
• Knowledge of and experience in B2C and/or B2B campaign management
• Experienced in executing marketing campaigns across all key channels
• Digital marketing experience a plus
• Excellent written and verbal communication skills
• Ability to manage client relationships, especially sensitive issues and effectively problem solve
• Ability to analyze problems and produce a viable solution
• Ability to multi-task and work well in a fast changing environment
• Software Experience: Working knowledge of Windows and Microsoft Office
• Communication Skills: Good written and oral presentation skills; client management skills, experienced team player, second language helpful
• Strong negotiation and strategic thinking skills; ability to manage a team
• Willing to travel internationally as required

Merkle Inc，领跑全美的整合客户营销专家。公司创立于1971年，总部设在美国首都大华府地区，全公司1500多名员工分布在全美13座城市，以及英国伦敦和中国上海。Merkle已为全球超过150家的国际500强企业提供咨询服务，涉及行业包括汽车、多渠道零售、保险、金融服务、抵押贷款、商业银行业务、信用卡业务、非盈利性基金募集、消费品包装行销、生物制药和旅游休闲等领域。为满足客户的快速成长需求，公司于2009年初起拓展部分核心业务到中国，为全球和本土企业提供客户关系市场营销服务，主要业务包括：市场营销策划、客户关系管理、统计建模和分析，数据处理分析、数据库开发、管理和服务。