上海招聘

Job description

1. Able to be on-call standby for emergency incident management escalation
2. Able to work on Night Shift(from 18:30 to 02:00; from 02:00 to 09:30).
3. Escalate Out-of-Criteria and Overdue incidents/problems and any missing or incorrect information that needs attention.
4. Reply any audit information requirement.
5. Review change tickets to ensure process compliance and assist with correcting fields with change tickets (risk category,outages,priority,resetting approvers, estimated duration,etc.), mis-assigned changes, rescheduling issues, and assess Expedited/E.
6. Escalate as necessary to ensure Change Management Process and procedures are followed and required fields are completed accurately.
7. Ensure the auditability of change process execution. Perform Unauthorized Process.
8. Perform audit of Incidnet/Change records for process compliance utilizing IBM Global Problem & Change process
9. Internal System Access Control
10. ID Employment, Privilege & Continue Business Need Revalidation


Required
? Bachelor's Degree
? English: Fluent
? Chinese simplified: Fluent

Additional information
Requirements
- High Personal Effectiveness;
- Performance oriented attitude;
- Organization, planning and control;
- Analytical intelligence;
- Familiar with functions and features of general PC system
- Proficient in MS applications, Excel and Word processing
- Hard working, good communication and interpersonal skills
- Good telephone manner with problem-solving techniques
- More than 1 years of working experiences in IT field is preferred.
- Age below 30

上海深海信息科技有限公司从事软件开发及海量数据处理等相关工作工作。公司技术实力强劲，为诸多世界五百强企业服务。