上海招聘

Location: China, project based .

Mission

· Look for customer satisfaction through the quality of the services offered in remote area, at the same time ensuring the profitability of the workshop activity;

· Contribute to the results of the services activity by working in close collaboration with the Parts handler on site + Hub dealership;

· Provide report to Direct report in case of non-adherence on site from dealer to recommended service practices (incl usage of non-genuine parts; etc )

Results expected

· Secure repairs works in terms of turnaround time and cost for the customer.

· Achieve customer satisfaction objectives.

· Achieve Uptime monthly targets set up with customer.

· Enhance the brand image in terms of the quality of service.

· Enhance Brand Image by maintaining the installation on site clean and tidy.

Principal activities

Workshop production management

· Control workshop activity on the basis of indicators: No. entrance per day; uptime rate; etc.

· Maintain and optimise workshop’s work tool: documentation, tooling, standards, handling equipment, and introduction of workshop processes.

· Secure that workshop team carries out everyday service and repairs operations in line with the daily planning set up.

· Secure the workshop is clean and tidy

Parts Stock management:

· Control warehouse on site activity on the basis of indicators: turnover of parts; ratio VOR and Stock order; etc.

· Secure Parts management processes are respected

Team management :

· Lead the team, motivate them, set objectives

· Inform, regularly communicate with the team on the results of the Customer Satisfaction comments.

· Develop the spirit of service in the team.

· Develop team’s skills; Express training needs in accordance with, personnel profiles.

· Ensure the transfer of knowledge to the dealer’s mechanics according to technical development.

· Recruit or participate in the recruitment of his direct team & dealer’s team on site; anticipate departures.

· Organise and structure the work of the team (Parts and technical) (define priorities…)

Development of customer satisfaction

· Follow the customer satisfaction, analyse discrepancies and set up action plans to readjust the trajectory.

· Advise the customer on vehicle maintenance and repairs.

· Communicate to customer uptime report of his fleet on monthly basis.

Relations with Base Organization (Beijing)

· Exchange information on technical matters and on customer satisfaction to Base Organization in Beijing.

· Commit to the actions instigated by the manufacturer in terms of recalls (OT), warranty.

Optimise on site the quality of the dealer and customer relationship

Responsibilities

· -Responsible for the application of rules on working conditions and safety within the workshop;

· -Responsible for the operation and development of the service;

Recruitment profile requested

Background: Technical Training and/or solid professional experience in the technical area handling workshop in a retail network.

Soft Skills: Customer focus; discipline; team work; drive to improve; relational qualities (listening, clear expression, capacity to present arguments, explain, and negotiate); willingness to work in remote area.

Languages: English/Chinese (fluent)

Computer knowledge: Microsoft Office (minimum required)

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