上海招聘

This role interacts closely with the Desktop Support Manager for APAC and the rest of the Corporate Systems Team to provide technical expertise and support for any associated systems, in particular desktop systems within Shanghai Office, will also Interact with the Service Desk to ensure tickets are fulfilled locally.

There will be third party interaction for services supplied into the business to ensure each supplier delivers break/fix service to agreed timelines.

Key responsibilities include:

· Providing support for all Windows and Mac based services and applications for desktop at Shanghai office

· Providing end user support on all corporate platforms including mobile devices

· Providing regular maintenance and updates to all applications and desktop hardware

· Monitoring all Shanghai desktop systems to ensure error detection as early as possible

· Ensuring the security of desktop and mobile devices

· Ensuring uptime of all desktop systems in line with any SLAs

· Providing regular progress reports to line manager

· Ensuring assigned service desk tasks are kept up to date and that support issues are resolved in a timely manner

· Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems

· Keeping asset and change management systems up to date at all times

· Documenting all work and ensuring measures are in place to allow others to pick up support and project work where necessary

· Quick learner and a 'can-do' attitude.



Key Duties and Responsibilities:

(To manage, develop, monitor, administer, control, deliver, execute, etc)



General


The primary function of this role is to provide desktop support, with a secondary function to support, learn and develop in the arena of server and application support.



This role requires excellent technical, initiative and communication skills to ensure consistent delivery of services. It is necessary that a first class awareness of the environment across all platforms is understood and that this knowledge is articulated clearly at all times. It is a key requirement that regular updates of project progress and key activities are communicated to line manager. In addition it is imperative that service desk queues are monitored and updated in accordance with the service desk processes and assigned tasks.



Working as part of the Technical Services Team to ensure that all desktop, server, network and telephony components are monitored and available to meet the target of 99.9% uptime.




Desktop Maintenance and Enhancement


Ensuring the availability and stability of all corporate desktop, mobility and remote access services.



This requires continued availability and regular routine maintenance. This includes but is not limited to the following:



· Windows and Apple desktop and application support

· Virus Protection and Updates

· Security Patching

· Keeping all documentation and diagrams up to date and accurate

· Performing all daily checks consistently and resolving issues

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