上海招聘

Business Unit Information

Kuehne + Nagel aims to identify and deliver service solutions which result in the achievement of the company's financial plans through customer satisfaction. The Sales and Marketing teams provide direction and service support to the Business Units and Business Fields to enable them to fulfil their strategies.




Job Description

• To be the Excellence owner for the designated key accounts


• To manage customer relationship and customer information,serving as main communication channel between the customer and the company


• To issue,implement,distribute and update the SOP


• To jointly work with sales ownership(if any)to liaise the signing of service contract,service agreement between customer and the company


• To handle the claims/operations escalation issues in close co-operation with local operation departments and also in communication with sales ownership(if any)


• To define KPI to monitor the service performance


• To identify the root cause by analyzing KPI and complaints,look into process flow and implement corrective actions for service improvement


• To introduce KN Login system to customers,and prepare/update Customer Profile to match customer requirements via KN Login as value-added service


• To conduct the service review meeting on regular basis to collect customer feedback and retain the cooperation with customers


• To jointly work with global/regional operations key account team or controlling office in achieving overall key account excellence

 

Requirements to Candidates

• College graduates or above


• Over 5 years experience in international forwarding company.Working experience in similar role will be preferred


• Be familiar with account management


• Be good at MS software


• Excellence English(oral & spoken)


• Presentable and independent with good interpersonal skill


• Strong sense of responsibility,self-motivated with positive working attitude

 

德迅成立于1890年，是全球首屈一指的物流服务公司。我们在全球拥有约78, 000名员工，业务遍及100多个国家的1,300个地点。我们致力于通过提供创新的、符合可持续发展目标的物流解决方案来创建人与货物之间的紧密联系，从而塑造一个崭新的物流世界。

1965年，我们在香港开设了亚太区的***个分站。50多年来，德迅一直致力于在亚太区为客户提供最卓越的供应链解决方案。目前，德迅在大中华区已开设超过30个分站，员工数量超过3500 人。

如果您正在寻找一份有挑战性和有价值的职业，并希望与德迅共同成长，请关注我们的招聘信息并踊跃申请。

Kuehne+Nagel was founded in 1890. With around 78,000 employees at more than 1,300 locations in over 100 countries, Kuehne + Nagel is one of the world’s leading logistics companies. We shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions.

Since opening our first office in Hong Kong in 1965, Kuehne+Nagel has operated in Asia Pacific Region for over 50 years, and has built the knowledge to deliver bespoke supply chain solutions for customers. Today we have expanded to a network of over 3500 employees across more than 30 locations in Greater China – all strategically positioned to service our customers.

Join us, together we shape the future of logistics.