上海 [切换城市] 上海招聘上海客服及技术支持招聘上海客服经理(非技术)招聘

Customer Service Manager

上海仁之实业有限公司

  • 公司规模:500-1000人
  • 公司性质:合资(欧美)
  • 公司行业:制药/生物工程  服装/纺织/皮革

职位信息

  • 发布日期:2013-11-05
  • 工作地点:上海
  • 招聘人数:1
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:客服经理(非技术)  

职位描述

1. Management of Order to Cash process

--Adapt EU order to cash process into China and set up the new process across the Chinese Bus in line with the launch of ERP system

--Manage enquiry process and ensure the on time and efficient offer to field sales

-- Ensure order entry and processing process with efficient order confirmation

-- Ensure credit approval process

--Ensure order fulfillment and communicate with the quality, production and supply chain department for the purpose

-- Ensure on time shipment with logistics

-- Support account receivable collection and payment process

-- Manage Customer Complains and engage internal stakeholders to resolve those issues

-- Manage all sales tools regarding ERP, Enquiry list, Order book, etc. ;
2. Management of Import & Export coordination (10%)
-- Support the design and implementation of Import & Export process

-- Support the selection of the import and export agency and supervise operational workflow
-- Ensure all import &export related documents and certificate up to date

-- Liaison and lead the external import & export agency in fulfilling the above activities

3. ERP and reporting (20%)
-- Support the set-up and optimization of the ERP system

-- Maintain all sales information into the system;
-- Prepares necessary daily, monthly, quarterly and yearly reporting by retrieving info from ERP

-- Provide training for key users on ERP system

4. Other activities (20%)
-- Support external sales field activity when necessary
-- Identifies training needs and schedules time for learning & development for CSR;

-- Support marketing with reports, analysis and event organization;

-- Maintain key customer communication;

-- Support customer visit to the company;
-- Cross departmental issue coordination;

-- Team management

-- Interface to Global CSR and S&OP communication

location:江苏镇江



1. Bachlor degree or above with a major in business administration;
2. Eight years of customer service/sales admin. /import & export experience with three years in management position in EU/US MNCs;
3. Familiar with Microsoft office software and Lotus Notes email system; strong in data analysis and reporting and strong in Oracle System operation
4. Strong communication, organization and coordination skill;

5. Open in personality and synergy player

6. Work with high customer orientation

7. Proficiency in oral and written English, German preferred


公司介绍

上海仁之实业有限公司是一家集生产、贸易、来料加工为一体的高科技集团公司
下设纺织事业部和生化事业部:
纺织业务部简介:
纺织事业部为加拿大和中国合资创办,在加拿大、美国、香港和上海分别设有办事处。主要业务包含纺织服装外贸、服装设计贴牌、服装公司产品企划外包等。



生化事业部专注于生命科学及分析仪器领域。生化事业部总部位于香港在北京、上海、广州设有管理中心,在沈阳、乌鲁木齐、西安、武汉、成都设有办事处;
作为 Agilent 、ABI、Thermo Fisher、Merk、Roche、Bio-Rad、PerkinElmer、Sigma、R&D、CST 等产品的经销商,我们为用户提供全方位的高科技产品和技术服务。目前,我们已成为中国实验室用户最为信赖的合作伙伴之一。
公司在北京亦庄高科技园区、上海闵行区科技园、广州海珠区拥有顶尖级的生物、分析化学工作平台和实验室,为客户提供生物、化学实验的综合解决方案。
在分子生物学、基因组学、蛋白质组学、核酸纯化、细胞培养、疾病检测、高品质的荧光探针试剂、抗体、酶;HPLC、GC-MS/MS、LC-MS/MS、LC/MSD TOF 等领域拥有核心优势。
在Q-PCR、DNA测序与合成、整体实验外包等领域处于行业领先水平。

联系方式

  • Email:6602vip@gmail.com