荷兰语运营主管
北京远程睿智商务咨询有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-06-20
- 工作地点：上海-闸北区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服主管(非技术) 咨询经理
职位描述
The key responsibilities
Manage the day-to-day operations of the application processing center in compliance with set, controlled and monitored guidelines.
1. Developing, coordinating and implementing first-class application processing services
2. The achievement of all client led Service Level Agreements
3.The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client's SLA
4.Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
5.Ensuring the quality of customer service
6.Ensuring appropriate communication channels exist between the staff and customers
7.Keeping customers information confidential
8.Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
The Selection Criteria
Experience
1. 2-5 years working experience
2. Direct people management experience in a customer service or retail environment essential, preferably within a large international organization
3.Comparable experience of working in a fast-paced environment
Qualifications
University graduate (or equivalent) desirable; masters degree an advantage
Skills/Personal Attributes
1. Excellent communication and interpersonal skills
2. Fluent in English and Dutch
3. Able to establish and maintain effective relationships with team members and customers
4. Demonstrable skill in independent problem-solving
5. Self-motivated, patient and professional
6. Strong sense of responsibility and ability to work well under pressure
7. Experience of managing in a collaborative team environment, delegating workloads and authorities
8. Knowledge of customer service techniques and principles
Manage the day-to-day operations of the application processing center in compliance with set, controlled and monitored guidelines.
1. Developing, coordinating and implementing first-class application processing services
2. The achievement of all client led Service Level Agreements
3.The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client's SLA
4.Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
5.Ensuring the quality of customer service
6.Ensuring appropriate communication channels exist between the staff and customers
7.Keeping customers information confidential
8.Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
The Selection Criteria
Experience
1. 2-5 years working experience
2. Direct people management experience in a customer service or retail environment essential, preferably within a large international organization
3.Comparable experience of working in a fast-paced environment
Qualifications
University graduate (or equivalent) desirable; masters degree an advantage
Skills/Personal Attributes
1. Excellent communication and interpersonal skills
2. Fluent in English and Dutch
3. Able to establish and maintain effective relationships with team members and customers
4. Demonstrable skill in independent problem-solving
5. Self-motivated, patient and professional
6. Strong sense of responsibility and ability to work well under pressure
7. Experience of managing in a collaborative team environment, delegating workloads and authorities
8. Knowledge of customer service techniques and principles
公司介绍
TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our 46 countries of operations.
We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.
Our Group Values
Integrity, Respect, Professionalism, Innovation, Commitment
For more information on TLScontact, please visit: corp.tlscontact.com
TLScontact is what your are looking for if:
- you are the kind of person who thrives for challenges
- you are looking for personal development opportunities with truly global reach
What makes us the Best Place for People:
- we ranked one of the top 8 Best Companies to Work for？ in Greater China in 2012
- Our office is LEED Gold certified with modern green furniture and high-tech air filtration system
- You will have free access to a high-end Fitness club under our corporate membership
- Complementary coffee, soft drinks and fruits available to all our staff
We want you to join us if you:
- are proactive
- are efficient and organized
- are a self-starter and hard working
- are a team player
- always pay attention to details
- have good interpersonal skills
We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.
Our Group Values
Integrity, Respect, Professionalism, Innovation, Commitment
For more information on TLScontact, please visit: corp.tlscontact.com
TLScontact is what your are looking for if:
- you are the kind of person who thrives for challenges
- you are looking for personal development opportunities with truly global reach
What makes us the Best Place for People:
- we ranked one of the top 8 Best Companies to Work for？ in Greater China in 2012
- Our office is LEED Gold certified with modern green furniture and high-tech air filtration system
- You will have free access to a high-end Fitness club under our corporate membership
- Complementary coffee, soft drinks and fruits available to all our staff
We want you to join us if you:
- are proactive
- are efficient and organized
- are a self-starter and hard working
- are a team player
- always pay attention to details
- have good interpersonal skills