Call center operations executive 呼叫中心营运主任
ANANTARA VACATION CLUB （HK） LIMITED
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游 房地产开发
职位信息
- 发布日期：2013-07-11
- 工作地点：上海
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语良好
普通话熟练 - 职位类别：客服主管(非技术) 咨询热线/呼叫中心服务人员
职位描述
ESSENTIAL JOB FUNCTIONS:
1. Communicate and cooperate with on-site Marketing teams on guest itinerary and work with non-Anantara hotels on room reservation matters.
2. Respond to contact guests via email and telephone within 24 hours for preview matters.
3. Employ an empathetic, listening, problem solving approach to overcoming objections and reiterate the importance of the Discovery preview.
4. Support the customer’s decision to travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
5. Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
6. Effectively manage Company assigned leads(open package) for maximum conversion to preview package sales.
7. Perform clerical or other reasonable duties requested by the Operations Manager/Operations Supervisor.
PHYSICAL JOB REQUIREMENTS:
1. Extended periods of sitting required.
2. Processing and analysis of paperwork and computer screens require visual observation.
3. Heavy use of telephone for verbal communications.
4. Some light lifting and filing may be required.
JOB QUALIFICATIONS:
1. Excellent customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills.
2. Previous telemarketing service experience preferred.
3. Ability to work as a team player, in a personable and positive manner.
4. Ability to work quickly and accurately in a high volume environment. Able to perform well under deadlines and respond well to an environment of constant change.
5. Fluent in Cantonese and English/or Putonghua languages.
公司介绍
Anantara Vacation Club (AVC) is an exciting multi-destination Shared Ownership Club launched in the Asia Pacific region. It is developed by Minor International PCL, one of the largest hospitality and leisure companies in the region. Minor is listed on the Thailand Stock Exchange and has over 25,000 employees.
Currently, AVC Club Resorts are located in some of the most desirable locations in the world including Phuket, Koh Samui, Bangkok, Bali, and Queenstown New Zealand. AVC is continuously expanding into new destinations across Asia Pacific and the rest of the world.