上海招聘

Company Description

Anantara Vacation Club (AVC) is Asia’s leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.

In a robust regional economy, AVC leads all competitors for innovation and progress. In 2012, AVC was crowned with South East Asia Property’s Award for ‘Best Shared Ownership Development’, and ARDA’s best ‘New Owner Package’.

Role Description

The Club Services Director is responsible for all Owner servicing activities across the region in which we operate. The person selected to lead this division will have extensive Customer Service leadership experience in a guest facing role – probably Front Office, Guest Services or Reservations – within a luxury, branded hotel management company.

Key responsibilities include: putting in place the systems & processes to manage all Owner servicing activities and the Club’s various Owner Privilege programs, and then ensuring that the team of Managers, Supervisors and Coordinators at our Club Services Centres in Shanghai and Bangkok are recruited and properly trained in line with brand standards.

This position is based in Shanghai, and will require some regional travel. Although this role is open to international candidates, fluent English and Mandarin skills considered mandatory.

To apply for this role and align your ambitions with ours, please send your CV and covering letter to Karen Liu, Country HR Director at kliu@anantaraclub.com.

To find out more about us, go to www.anantaravacationclub.com and our parent company, www.minornet.com. Follow us on Linked In for regular updates as to our activities and opportunities.

Job qualifications

· Customer Service leadership experience in a luxury hospitality environment: Front Office, Guest Services or Reservations for an international five star hotel company

· Developing systems and processes for delivery of a luxury Customer Service experience

· Excellent written and spoken English & Mandarin skills. Other languages would be highly desirable

· Strong interpersonal skills including the ability to coach people and develop a team culture.

Brand Summary

Anantara Vacation Club (AVC) is an exciting multi-destination Shared Ownership Club launched in the Asia Pacific region. It is developed by Minor International PCL, one of the largest hospitality and leisure companies in the region. Minor is listed on the Thailand Stock Exchange and has over 25,000 employees.

Currently, AVC Club Resorts are located in some of the most desirable locations in the world including Phuket, Koh Samui, Bangkok, Bali, and Queenstown New Zealand. AVC is continuously expanding into new destinations across Asia Pacific and the rest of the world.