IT Helpdesk Engineer
克莱斯勒亚太投资有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：汽车及零配件
职位信息
- 发布日期：2013-09-05
- 工作地点：上海-闵行区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 职位类别：Helpdesk 技术支持 技术支持/维护工程师
职位描述
Job Description
1.Serve as the first level support to receive users calls, log issues, and follow up with the issues
a)Perform initial problem analysis & trouble shooting
b)Coordinate with hardware/software IT vendor to perform 2nd level support tasks
c)Coordinate with Fiat Chrysler central ITM for necessary 2nd level support on software/system ID issues
d)Coordinate with Fiat Chrysler APAC IT organization for IT issues covered by the SLA between Chrysler & Fiat
2.Process new user application form for new PC & other IT devices, new Windows & email accounts
3.Configure & release PC’s and other IT hardware for new users
4.Install corporate or 3rd party software on user PC per request & approval
5.Perform client IT asset management
Qualifications
1.Bachelor degree in computer science, information system manager or related fields
2.Minimum 2 years of experience in IT help desk
3.Good knowledge in Microsoft operating systems and office applications
4.Good knowledge in lotus Notes
5.Good knowledge in computer hardware
6.Good communication skills in Chinese & English
7.Can work independently with excellent problem solving skills
8.Team spirit with friendly manner. Eager to help other people.
9.Basic networking and AD knowledge.
1.Serve as the first level support to receive users calls, log issues, and follow up with the issues
a)Perform initial problem analysis & trouble shooting
b)Coordinate with hardware/software IT vendor to perform 2nd level support tasks
c)Coordinate with Fiat Chrysler central ITM for necessary 2nd level support on software/system ID issues
d)Coordinate with Fiat Chrysler APAC IT organization for IT issues covered by the SLA between Chrysler & Fiat
2.Process new user application form for new PC & other IT devices, new Windows & email accounts
3.Configure & release PC’s and other IT hardware for new users
4.Install corporate or 3rd party software on user PC per request & approval
5.Perform client IT asset management
Qualifications
1.Bachelor degree in computer science, information system manager or related fields
2.Minimum 2 years of experience in IT help desk
3.Good knowledge in Microsoft operating systems and office applications
4.Good knowledge in lotus Notes
5.Good knowledge in computer hardware
6.Good communication skills in Chinese & English
7.Can work independently with excellent problem solving skills
8.Team spirit with friendly manner. Eager to help other people.
9.Basic networking and AD knowledge.
公司介绍
Chrysler is an automotive company widely known for its speed, creativity and innovation. It is an exciting time in our history. Our vision is to provide cars and trucks that customers will want to buy, will enjoy driving and will want to buy again.
Ever since 1983, Chrysler has a long commitment to the Chinese Market. We currently offer a rich product portfolio to Chinese customers - including Chrysler PT Cruiser; the Jeep Commander, Jeep Grand Cherokee, Jeep Compass and both the two-door and the four-door Jeep Wrangler Sahara and Rubicon; the Dodge Caliber and Dodge JCUV. Chrysler is planning to introduce even more products to meet the demand from Chinese customers.
Through the years, great people have built Chrysler's strong heritage and have been the catalyst to the success of our company. As we continue to build this great team, we are looking for exceptional people who want to be part of the next chapter in this company's proud history.
Ever since 1983, Chrysler has a long commitment to the Chinese Market. We currently offer a rich product portfolio to Chinese customers - including Chrysler PT Cruiser; the Jeep Commander, Jeep Grand Cherokee, Jeep Compass and both the two-door and the four-door Jeep Wrangler Sahara and Rubicon; the Dodge Caliber and Dodge JCUV. Chrysler is planning to introduce even more products to meet the demand from Chinese customers.
Through the years, great people have built Chrysler's strong heritage and have been the catalyst to the success of our company. As we continue to build this great team, we are looking for exceptional people who want to be part of the next chapter in this company's proud history.