CRM/ERP/Desktop Support Engineer技术支持工程师
德乐生软件开发（北京）有限公司
- 公司行业：计算机软件
职位信息
- 发布日期：2013-10-14
- 工作地点：上海
- 招聘人数：1
- 工作经验：二年以上
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师 Helpdesk 技术支持
职位描述
Responsibilities:
? Provide 2nd level end user onsite support for all end-user laptops and desktops
? Installation and configuring new laptops and desktops
? Provide 2nd level end user onsite support for all peripheral end user devices including mobile devices, printer, video/teleconference, IP Phones, VPN
? Support ERP systems for car dealer, provide solution (Level 1 & 2) to business users
? Support all applications, which belong to ERP outspreaded
? Support CRM system for OEMs, provide solution (Level 1 & 2) to business users
? Support all applications, which belong to CRM outspreaded
? Working with partner and escalating if the incident cannot be solved in Level 1 & 2
? Working closely with 3rd Level Support to resolve problems cannot be solved in Level 1 & 2
? Ensure the quality of solutions and meet SLA targets
? Ensure customer satisfaction
? Flexible to work on multiple customer sites and non standard hours when required
? Perform miscellaneous job-related duties as assigned by the IT Manager
Skill Requirements:
? Related working experience in IT support
? Majored in computer software/applications related
? Minimum 2 years applications support background, ERP/CRM production support is preferred
? Good ERP/CRM knowledge will be an advantage
? Experience in SQL server and script will be an advantage
? Knowledge of Windows OS and MS applications (Windows XP/7, MS Office)
? Experience in development will be an advantage
Personal Requirements:
? University Graduate in Computer Science or related discipline
? Strong communication skills in English, written & spoken
? Strong organizational and time management skills
? Ability to work well in multi-cultural environment
? Ability to work alone & unmanaged and to integrate as part of a team
? Strong analytical skills to analyze problems
? High motivation, sense of responsibility, self-discipline & willing to learn
? Provide 2nd level end user onsite support for all end-user laptops and desktops
? Installation and configuring new laptops and desktops
? Provide 2nd level end user onsite support for all peripheral end user devices including mobile devices, printer, video/teleconference, IP Phones, VPN
? Support ERP systems for car dealer, provide solution (Level 1 & 2) to business users
? Support all applications, which belong to ERP outspreaded
? Support CRM system for OEMs, provide solution (Level 1 & 2) to business users
? Support all applications, which belong to CRM outspreaded
? Working with partner and escalating if the incident cannot be solved in Level 1 & 2
? Working closely with 3rd Level Support to resolve problems cannot be solved in Level 1 & 2
? Ensure the quality of solutions and meet SLA targets
? Ensure customer satisfaction
? Flexible to work on multiple customer sites and non standard hours when required
? Perform miscellaneous job-related duties as assigned by the IT Manager
Skill Requirements:
? Related working experience in IT support
? Majored in computer software/applications related
? Minimum 2 years applications support background, ERP/CRM production support is preferred
? Good ERP/CRM knowledge will be an advantage
? Experience in SQL server and script will be an advantage
? Knowledge of Windows OS and MS applications (Windows XP/7, MS Office)
? Experience in development will be an advantage
Personal Requirements:
? University Graduate in Computer Science or related discipline
? Strong communication skills in English, written & spoken
? Strong organizational and time management skills
? Ability to work well in multi-cultural environment
? Ability to work alone & unmanaged and to integrate as part of a team
? Strong analytical skills to analyze problems
? High motivation, sense of responsibility, self-discipline & willing to learn
公司介绍
德乐生软件开发（北京）有限公司诚聘