上海招聘

POSITION OBJECTIVE:

To efficiently manage aspects of the order fulfillment process in accordance with Tyson`s Quality Manual and operating Procedures in order to provide high quality service to customers.






PRINCIPAL RESPONSIBILITIES:

Maintain customer master data in ERP system;

Maintain price list in ERP system;

Handle customer complaints as the role of coordinator;

Update KPI report;

Monitor customers' credit status in ERP system and work with customer, Sales and Finance to resolve payment related issues;

Answer customer query;

Process customer orders in ERP system;

Follow up on order status and delivery.



SCOPE & DIMENSIONS:

All products and customers of Jiangsu Tyson.




KEY COMPETENCIES & KNOWLEDGE REQUIREMENTS:

Good Excel skills;

Microsoft word, PowerPoint,

Fluency in Mandarin and English

Detail oriented;

Strong inter-person skills;

Good communication skills.





MINIMUM FORMAL EDUCATION REQUIREMENT:

Colleague or above




MINIMUM YEARS of EXPERIENCE NECESSARY:

Over 3 years customer service related experience in multinational companies. Experience in FMCG industry for food is a plus.

泰森食品（Tyson Foods Inc.）创始于1935年，总部位于美国阿肯色州斯普林代尔市，是全球最大的鸡肉、牛肉、猪肉、以及加工食品的生产商及供应商之一，经过70多年的稳健成长，泰森食品畅销全美和世界90多个国家和地区，同时也是众多国际餐饮品牌及零售领军企业的战略合作伙伴。泰森在美国和全球拥有400多家企业和办事处，雇有115,000多名员工。2013年位列世界《财富》500强中的第338位，营业收入高达333亿美金。旗下拥有Tyson, Jimmy Dean, Hillshire Farm, Sara Lee, Ball Park, Wright, Aidells and State Fair等多个品牌。
泰森食品从诞生伊始，始终坚持以“创造伟大食品”为己任，不断突破创新，满足不同消费者在不同场合的需求。食品安全和品质控制作为泰森品牌的核心理念，被融入到整个食品生产链中，确保从鸡蛋到餐桌的每一个环节的标准化。
2014年3月，《财富》杂志评选泰森食品为“全美最受赞赏公司”之一。
2014 泰森收购Hillshire Brands Company，合并后预计年销售额超过400亿美金。泰森的经营范围变得更加多元化，巩固了泰森在肉类领域的领导地位。
Tyson Foods, Inc. (NYSE: TSN), founded in 1935 with headquarters in Springdale, Arkansas, is one of the world's largest processors and marketers of chicken, beef and pork, as well as prepared foods. The company provides products and services to customers throughout the United States and more than 90 countries, and also has strategic partnerships with many international quick service restaurants as well as large retailers. Tyson employs 115,000 Team Members at more than 400 facilities and offices in the U.S. and around the world.
In 2013, Tyson ranked 338 in the Fortune 500 with annual sales revenue of 33.3 billion dollars. Now Tyson foods has a full portfolio that includes recognized brands such as Tyson, Wright, Jimmy Dean, Ball Park, State Fair and Hillshire Farm.
From its birth, Tyson sticks to the philosophy of “making great foods” and satisfies different customers’ needs in different occasions on the basis of continuous innovation. Food Safety and Quality Assurance as the core philosophy of Tyson brand, is a focus in every process from egg to table in order to guarantee high standards of food safety. In Mar 2014, “Fortune” magazine named Tyson Foods as one of "America's Most Admired Companies”.
In 2014 Tyson Foods acquired Hillshire Brands. The purchase of Hillshire Brands will increase Tyson Foods' annual revenue to more than $40 billion. The additional brands and the diversity of new products that come with the acquisition will further solidify Tyson Foods’ position as a global industry leader.