上海招聘

KEY RESPONSIBILITIES

? Responsible for stability of production environments
? Receive calls/remedy tickets for user and application issues and trouble shoot them. Act as a facilitator and coordinate between various teams like Infrastructure, 2nd line, IT Services to resolve complex issues and outages.
? Track incidents and provide regular updates to users on request status and progress.
? Manage/coordinate recurring issues and ensure long-term resolution.
? Highlight user training and education needs.
? Maintain excellent user satisfaction and relationship.
? Work as a global support liaison with teams in other regions.
? Document common issues for team’s perusal.
? Follow proper escalation procedures during outages and ensure root-cause analysis is performed.
? Actively participate in change management and ensure minimal impact to production due to changes.
? Carry out system maintenance on a timely basis and whenever required.
? Oversee End of Day batches and troubleshoot to resolve failures.
? Have a good understanding of the Service Level Agreements between different stakeholders and follow the escalation procedures to ensure minimal breach in these service levels.

Experience/Skills Required:

? Bachelor’s degree or equivalent
? Should have relevant experience in systems and users support for the Investment Banking industry.
? Strong team player, effective in communicating internationally and used to working closely with clients.
? Ability to work under pressure and deliver excellent results.
? Ability to multi task and work across different applications supported within the Financial Markets world.
? Strong verbal and written communication skills.
? Must be a quick self learner and possess ability to work remotely and independently.
? Demonstrated proficiency in most of the following:
UNIX
Windows
Sybase
SQL
Oracle (9i or higher)
Scripting languages

Experience/Skills Preferred:
? Knowledge of multi tier systems in general (Application server, middleware, backend)
? Understanding of Web based technologies
? Understanding of Networks

Tangspac 是一家致力于IT 软件开发的新加坡公司。