上海招聘

Major Duties:

1.Customer Order Handling/Management

• Work closely with China sales team and dealers to process orders in Iscala/ECom systems.
• Attend to customer enquiries and provide advice on availability,order status and shipment information.
• Assist China sales team to timely submit pricing approvals and generate the quotation.
• Monitor sales order status and ensure order fulfillment timely and accurately.
• Effectively coordinate,follow through and nail down issues in order process flow.
• Support on other approvals through proper process and approval matrix.

2.Purchase Order

• Timely place purchase order to vendor,track down supply/shipment and invoice.
• Trouble shoot issues encountered during purchasing and shipment.
• Improve on-time delivery by effectively coordinating with end customer and plant,also chase for LC/TT and obtain proof of delivery(shipping document)for custom clearance.

3.Customer complaints/claims

• Truck down customer complaint and follow up/escalate.

4.Others

• Collect and maintain end customer information in Iscala/SAP customer master.
• Properly record all necessary documents for a valid period before disposal.
• Coordinate Finance/Logistic stuff on CS team behalf.
• Reporting and any other ad hoc assigned by superior.

5.Value added Service Job

• Call on customer,get voice of customer,capture forecast.
• 'Big customer'Service Improvement.
• Improve regular order process guideline/logistics policy and communicate with Business team on SOP involvement.

Job Requirements:

1.Bachelor degree,have working experience (min 2 years) in customer service,or logistics related function is preferred.

2.Good knowledge in OTC (order to cash) process and complaint process.

3.Knowledge in reputable SAP is preferred.

4.Positive working attitude,proactive,highly self motivated,and independent,A team player.

5.Good written and verbal communication skills both in English and Chinese.

6.Able to work under stress,strong customer service orientation.

7.Good Microsoft office tool working skill,advance (Champion) Excel Knowledge.

关于肖特
    肖特是一家在特种玻璃和微晶玻璃领域领先的跨国高科技集团公司。积累了超过130年的研发、材料和技术专业知识，并拥有一系列广泛的高品质产品和智能解决方案。肖特是众多行业的创新推动者，其中包括家用电器、医药、电子、光学、汽车和航空行业。在改善人们的生活品质方面，肖特努力发挥重要作用，并致力于推动创新和可持续发展。肖特集团在全球35个国家设有生产基地和销售公司。集团目前拥有约15,000名员工。2015/2016财年全球销售额达19.9亿欧元。肖特母公司肖特集团（SCHOTT AG）总部设在德国美因茨，是卡尔蔡司基金会旗下（Carl Zeiss Foundation）的独资企业。作为基金会下属的企业，肖特对其员工、整个社会和环境负有特殊的责任。

    肖特集团在中国境内拥有多家公司，包括肖特（上海）精密材料和设备国际贸易有限公司，肖特玻璃科技（苏州）有限公司，肖特中国有限公司（香港）及合资公司肖特新康药品包装有限公司等，员工总数达八百余人。

    肖特上海是肖特集团在中国区设立的总部，现因业务发展需要，诚邀以上优秀人才。

    公司注重优秀人才的引进、培养、发展、激励和留用，所录用的员工公司将提供优厚的薪资福利以及培训和职业发展的机会，有意者请在两周内将中英文简历、申请职位和期望薪资等信息邮寄或e-mail至本公司。