上海招聘

Customer Quality Manager (CQM)

Responsibilities :-
Lead customer complaint handling to ensure customer satisfaction, including complaint handling process, containments, corrective actions, communication of quality improvement projects and their results to customers.
1. Maintain and improve the TS16949 quality system and effective implementation.
2. Ensure all products meet quality and customer performance standards.
3. Responsible for overall quality control aspects of raw materials, in-process and finished products.
4. Ensures such products are maintained within appearance, functionality, reliability and cost parameters.
5. Responsible for both internal and external customer requirement and follow up the issues.
6. Develop & implement & manage system of KPI for management efficiency & drive continuous improvement activities using 6 sigma, Kaizen, TCM & other similar strategies.
7. Establish/ Drive execution or implementation of Quality Process and Quality Improvement Plan.
8. Lead resolution of customer quality issues and continuously work on improvement to achieve customer satisfaction.
9. Lead Kaizen on Quality Improvement Program.
10. Communication at all levels with cross functions to resolve quality issues.
11. Develop Quality Staff in Quality skill and Knowledge.
12. Customer Return Authorization (RMA) for all customers, and RMA final report assessment.
13. Lead customer on-site audit and visit, internal preparation and after-audit CAR response in a timely manner.
14. Manage customer quality at sub-tier supplier and drive sub-tier suppliers’ quality improvement.
15. Managing a group of CQE engineers.

Requirements:-
1. Bachelor degree in engineering or above from an accredited college or university.
2. More than eight years of related working experience in multinational manufacturing company in Automotive related industries with min. three years management experience.
3. Good communication and presentation skill both in Chinese and English.
4. Ability to generate/ assess report on failure analysis, evaluation and quality issue.
5. Familiar with TS16949 (PFEMA, PPAP, APQP, SPC, MSA, etc.) & control plans.
6. Familiar with quality/ process control, problem solving, continuous improvement tools (six sigma as an added advantage).
7. Able to construct report on failure analysis, evaluation and quality issue.
8. Basic mathematics and statistics covered in college and university courses.
9. Abundant experience in applying statistic data analysis for problem solving, like DOE.
10. This position requires the ability to recognize and define problems, analyze data and facts, make inference or draw conclusions. Being able to relate cross functional impact and relationship of quality issues.
11. Office work is performed in a general air-conditioned office environment. However considerable amount of time in shop floor to execute quality control plans will be expected. Traveling is required for visiting customer at times.

Interplex总部位于新加坡，我们团队约有13,000名员工，每天的日常工作是向客户设计、实现并交付先进的应用开发成果以及精密工程解决方案，工厂遍布全球13+个国家的25+个地区。
我们的全球化布局由两个强大的团队保驾护航：Interplex产品研发部门 (IPD) 和技术中心 (TIC)。我们的IPD团队、TIC中心、以及10个研发中心，专注于新兴技术的研究和定制解决方案的设计、开发和先进生产，以实现理想的可制造性和产业化。
在Interplex，我们遵循一个简单但重要的业务规则：质量=客户信任=业务。我们通过了包括ISO 9001、IATF 16949、ISO 14001、ISO 13485 在内的多项质量认证，进行了FDA设计控制质量体系的认证，有效地充实了我们向客户提供优质定制解决方案所需的强大专业知识，以解决客户高难度的棘手的工程挑战。
我们对您的承诺
作为一家垂直整合的一体化全球性公司，我们能够在每个阶段都为我们所珍视的客户提供支持。
我们全球分支机构的设计、开发、生产工艺随时准备着为客户提供高质量、适合产量需要的产能，同时帮助客户保持出色的成本效益。从售前到售后，从工程、生产、质量到营销、运营、物流，每个阶段环环相扣，我们都能满足您的需求。
我们开展的成千上万个各具特色的工程项目，以及从头开始着手实施的设计和开发计划，证明了我们优异的技术知识与多方面实践经验相结合，可以产生强大的协同作用。
这就是我们的附加价值，我们承诺实现？Any solution, Anywhere.