上海招聘

Responsibilities:

*Manages the activities of the Networker team of individual contributors and/or supervisors responsible for providing remote/on-site support in resolving customer and technical issues.
*Accountable for operational results in a 24X7 global environment in terms of group and department performance standards/metrics, customer satisfaction and budget/expenses. Manages the coordination, implementation, administration and execution of technical support programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas. Requires complete fundamental knowledge and awareness of goals and objectives. May participate in short and long term planning for assigned area.
*Decisions could have a moderate impact on achieving business results and may impact the short-term goals of the organization.
*Identifies issues, provides input and makes recommendations regarding Technical Support programs, tools, projects, products, process, metrics, training, standards and customers. Ensures that all issues are escalated in accordance with policy and procedures.
*Ensures that technical support programs are current with regard to upgrades, new product releases, trends, practices and cost.
*Collaborates with other managers to influence and ensure that assigned technical support area is meeting internal and external needs, operating efficiently, cost effectively and acquiring appropriate information to meet customer needs and generate accurate reports. Role will require customer contact on and offsite.
*Accountable for scheduling, work plans, technical direction, staffing, and performance management/development of employees in assigned areas.
*Willing to work occasional weekend duty
*Performs other related duties as assigned.

Qualifications:

*Needs to work cross functionally, cross culturally and with peers and senior management within a matrix reporting structure.
*Participates in projects across the organization to execute on business objectives.
*Must demonstrate excellent customer service skills, organizational, interpersonal, communication, presentation skills, including a strong sense of urgency and professionalism.
*External contact could require face to face contact and would focus on partners, customers and vendors.
*Knowledge of one or more of the following is beneficial:
Backup/Recovery applications, Disk Library, Host Systems/Applications (Unix or Windows), Connectivity, Storage Arrays, Networking. Backup and Recovery experience preferred.
*Able to speak and write good English and communicate with global peers.

Work Experience:
*At least 2~3 years of people management experience (strongly preferred in area of customer support / services).

Education Requirements:

*Bachelor's degree in Computer Sciences/ Engineering , Business/IT management, or relevant.

emc公司是全球信息基础架构技术与解决方案的领先开发商与提供商，是全球最大的企业存储设备和软件提供商，也是全球十大科技产品公司中成长最快的一家。作为美国财富五百强之一，emc公司连续四年营收保持两位数增长，2007年全球研发投入高达14亿美元，致力于帮助各种规模的企业改变竞争模式、从信息中创造价值。
emc中国研发中心于2006年11月2日正式落成，位于上海和北京，主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能，为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近，在全世界五十多个国家设有办公室，员工35000余人。emc的研发网络遍布三大洲，在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起，组成了emc在全球的三大卓越研发中心，并且是其中增长最快的。2008年，emc 高级技术支持中心落户中国研发中心，支持中心为全球客户提供24*7的技术支持。同年，emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发，销售，技术支持在内的团队，将帮助更多客户保护，管理和丰富自己的个人信息。
emc中国研发中心的使命是：建设世界一流的研发中心，成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇：
emc公司为员工提供业界领先的全面福利竞争优势与工作便利，能够***满足您和您的家庭，包括您的丈夫或妻子以及孩子的需要。　　全面的福利及薪酬体系：基本工资、季度奖金、股票计划（股票购买、股票期权）、国家规定的各种社会保险、住房基金、商业保险（人身及意外伤害保险、补充医疗保险）、带薪假期。

了解更多信息，请进入emc全球页面http://www.emc.com